IN
Internet Lightspeed Communications
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Technical support needs review and retraining
I am giving it two stars as there are a few good technical support and customer service people, especially ladies who are helpful and willing to go an extra mile. But a guy we got to help us solve our issue was just a bunch of carrots. The only thing he was good at is to read it by the book. And if the book did not tell him to help customer on this and that issue, he would simply say it was not his job. Wasted a couple of hours trying to get internet connection back. It did not get resolved until I got a female associate on the call and she walked me trough the steps. I guess the internet is pretty cheap, the service is horrible and you get what you pay for.