Didn't want to have to replace my old…
Didn't want to have to replace my old car, but had to... Didn't really want to take a loan out, but needed to.... Absolutely the best experience ever...! Thanks for everything!!!!

Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
Lighthouse Credit Union receives a mix of feedback from its customers, highlighting both commendable service and significant issues. Many reviewers praise the staff for being helpful and professional, noting their quick responses and willingness to assist with various financial needs, such as loan inquiries and account management.
Positive experiences often emphasize the supportive atmosphere and effective communication. However, a notable number of complaints point to poor management and frustrating customer service, with several consumers reporting difficulties in communication and unresolved issues regarding their accounts. Some customers express dissatisfaction with the process of adding individuals to existing accounts and the lack of clear payment options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My husband and I came in to do some a CD transfer”
“Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Lighthouse Credit Union is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Lighthouse Credit Union. Filter by what matters to you.
Didn't want to have to replace my old car, but had to... Didn't really want to take a loan out, but needed to.... Absolutely the best experience ever...! Thanks for everything!!!!
I called regarding a personal loan. I moved out of New England 5 years ago and moved to North Carolina , but have continued to use Northeast Credit union. The woman I talked to was very helpful, offered to do the a application on the phone with me. She was very helpful, friendly and within 8 hours I had the money I applied for in my account. And that is why, even though I no longer live in NH , I continue to bank with northeast Credit union.
I drafted an external transfer for 600.91 to make my car loan payment on the due day of 4/28/24. It was never processed and now my account shows that I owe 1201.82. Your website to make online payments continues to be utterly frustrating in terms of confirmation and processing of any payments. I have never experienced such a user unfriendly and complicated website to do something as simple as making a monthly car payment. I make other online payments to several vendors every month, including a car payment and they are ALL simple, quick and easy. I have had difficulty making my monthly payments since the inception of this loan. If this can't be resolved so that I can easily make my monthly payments online using an external transfer (which took numerous times and months to set up) I will have to look elsewhere to find a new lender. The stress, aggravation and time involved in paying my loan is more than I can continue to deal with. Whoever set up this website should fired. I can only imagine how much money Northeast spent to create this website.
Quick answers to the questions people ask most.
Lighthouse Credit Union offers a variety of accounts, including checking and savings options. For detailed information about specific account types, please visit our website or contact us directly.
Our customer service hours may vary, so we recommend checking our website for the most up-to-date information. You can also call us for assistance during business hours.
We understand that bill payment options are important. For information on how to pay your bills effectively, please visit our website or reach out to our customer service team.
If you experience any issues with your account, we encourage you to contact our customer service team for assistance. They are trained to help resolve any concerns you may have.
Yes, Lighthouse Credit Union offers various loan options. For more details on loan types and the application process, please check our website or give us a call.
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What great customer service and ease of closing for my loan. They explained everything well and closed very fast. The people here are top notch and such a great place to bank.
This is our second auto loan with NECU. Gabrielle and her team are so easy to work with!! They are super professional, personable, and quick to close loan. The interest rates are always good too. I always recommend them to friends and family who need loans.
My most recent experience was flawless, The staff at my Kennebunk branch is very pleasurable to do business with. I have been a customer with Ocean Communities/Northheast Creditr union since 1980.
The girls at northwood branch are always helpful when I want to notify that I’m going out of state they help me make sure it’s right, thanks Emma!
What made my experience great was from the minute Cathy picked up the phone and worked "for" me to get the loan I needed. The process was so simple and it all happened very quickly. The best part was the representative Cathy! She was super helpful and knew what she was doing!!!! Thank you!
Makes banking so easy and the people here are always very nice.
Had an excellent experience with my customer service representative. She solved my issue quick easy and seemed like she cared instead of just like it was her job would definitely recommend.
I have a motorcycle loan with Northest credit union I like how the bank works
All staff at the Northwood branch go over and above to help their customers.
Great people, set up auto pay very easily
When I first joined your credit union my credit wasn't the greatest but you trusted me . And because of that my credit score is much better . Plus your staff is very noligable and friendly . Love you guys don't change a thing
I have been with NECU for a number of years. Patrick in loans, was particularly helpful. - the loan officer? No. I requested a car loan recently and, frustratingly, was refused. I have years of perfect dealings and ALWAYS pay on time, or early. I always pay more than required. If I meet ALL of my obligations and specifically request a loan, for which I am more than financially capable. I wouldn't waste anyone's time otherwise. What I do with the vehicle is MY business. To say I'm disappointed, is a massive understatement. I am 61 years old. I've worked extremely hard for my credit. I care for the special needs, counsel others in need, and strive, incessantly, to be a supporter of my community. I wish to say ty for Patrick's support and belief in my ability. So much for NECU's advertising campaign touting how they "take care and support the community" Not so in my case. Close to an 800 credit score, perfect payment record, I work over 95 hours a week. This... is my reward. Basically someone else babysitting my capabilities... Ridiculous. Scott C.
the bank is a very good bank it keep you up to bate on everything that there do
They are always very helpful and informing. I love my credit union.
Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
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