Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
Lighthouse Credit Union receives a mix of feedback from its customers, highlighting both commendable service and significant issues. Many reviewers praise the staff for being helpful and professional, noting their quick responses and willingness to assist with various financial needs, such as loan inquiries and account management.
Positive experiences often emphasize the supportive atmosphere and effective communication. However, a notable number of complaints point to poor management and frustrating customer service, with several consumers reporting difficulties in communication and unresolved issues regarding their accounts. Some customers express dissatisfaction with the process of adding individuals to existing accounts and the lack of clear payment options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My husband and I came in to do some a CD transfer”
“Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Lighthouse Credit Union is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Lighthouse Credit Union. Filter by what matters to you.
I made numerous communication attempts with Lighthouse including phone messages and emails. The employee who originated my account never returned my messages. After about 6 weeks, I finally connected with a wonderful employee who helped resolve the issue I was having in setting up my account.
Joined my boyfriends accounts about a year ago and has not been a pleasant experience since. First, the lady at the counter had no idea how to simply add someone to an existing account and issue a debit card. In doing so, she disabled the existing joint owners card by accident so had to issue him a new one. Neither one worked and required several return visits. Next issue is the overdraft fees being charged on pending items that drop off, but the fee does not. My statements show numerous fees with a positive balance after the fee is taken so how can a overdraft fee be charge when the account is actually in the positive? Seems illegal to me but they continue the practice. Latest issue, mobile deposits and their junky mobile app. The app kept saying it wouldn't accept the mobile deposit because it didn't say "Mobile Deposit" which it clearly did, but I assume it just wasn't picking it up. Wrote out a whole new check and did it over only to keep saying it wasn't endorsed correctly when it clearly was. Checked my account balance this morning and now I have two deposits! I have no idea if one check went in twice or if it took both deposits, but either way the app repeatedly said it wouldn't accept the deposit. These were rather large deposits also. If I can convince my partner to move, I'm pulling out and going somewhere else.
Quick answers to the questions people ask most.
Lighthouse Credit Union offers a variety of accounts, including checking and savings options. For detailed information about specific account types, please visit our website or contact us directly.
Our customer service hours may vary, so we recommend checking our website for the most up-to-date information. You can also call us for assistance during business hours.
We understand that bill payment options are important. For information on how to pay your bills effectively, please visit our website or reach out to our customer service team.
If you experience any issues with your account, we encourage you to contact our customer service team for assistance. They are trained to help resolve any concerns you may have.
Yes, Lighthouse Credit Union offers various loan options. For more details on loan types and the application process, please check our website or give us a call.
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The new location in Portsmouth is difficult. Very busy lot, parking limited and cars going up into back businesses drive very fast. When you go in there is no clarification where you are supposed to wait in line for next assistant. Several times I left because it seemed so disorganized. I will go to Dover or even Northwood for the ease.
I find it extremely inconvenient that you do not mail out statements and charge $10.00 to make a payment by phone.
Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
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