Dianna
Fantastic!

Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
Lighthouse Credit Union receives a mix of feedback from its customers, highlighting both commendable service and significant issues. Many reviewers praise the staff for being helpful and professional, noting their quick responses and willingness to assist with various financial needs, such as loan inquiries and account management.
Positive experiences often emphasize the supportive atmosphere and effective communication. However, a notable number of complaints point to poor management and frustrating customer service, with several consumers reporting difficulties in communication and unresolved issues regarding their accounts. Some customers express dissatisfaction with the process of adding individuals to existing accounts and the lack of clear payment options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My husband and I came in to do some a CD transfer”
“Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Lighthouse Credit Union is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Lighthouse Credit Union. Filter by what matters to you.
My husband and I came in to do some a CD transfer. Before we left we not only fixed or CD but was helped to earn more money for our investment into a premium savings account. Anne Leblanc was both Knowledgeable in our questions and answering them, and offering us a way to make extra money. She is an asset to Lighthouse Cr Union. Thank you Ann!
Staff was very helpful and professional to explain all I asked.
Quick answers to the questions people ask most.
Lighthouse Credit Union offers a variety of accounts, including checking and savings options. For detailed information about specific account types, please visit our website or contact us directly.
Our customer service hours may vary, so we recommend checking our website for the most up-to-date information. You can also call us for assistance during business hours.
We understand that bill payment options are important. For information on how to pay your bills effectively, please visit our website or reach out to our customer service team.
If you experience any issues with your account, we encourage you to contact our customer service team for assistance. They are trained to help resolve any concerns you may have.
Yes, Lighthouse Credit Union offers various loan options. For more details on loan types and the application process, please check our website or give us a call.
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quick response and kind professional
Amo trabalhar faz bem
All workers are nice when I go in and always in and out
My experience with calling NECU was extremely important to me because of 3 Fraudulent charges that you flagged on my account. Thank you so much. Although I didn't know that my card was shut off until it was declined from Dunkin Donuts. Thank you for your continuous efforts to flag and decline scam/fraud charges. You all are the best. Jennine Legasse
Awesome people who work with you on situations that arise, and we achieve common goals, been with them for a long time and plan on staying with them for the foreseeable future
Answered all my questions very professional and honest..Great people to do business with..
The loan process was super easy and I did it all by phone, email until I picked up my check at my local branch. Incredible!
Boymeeko5994!
My credit is not good but they found a way to make my loan happen & help me restore some positive numbers to my rating. FYI, you got both my names wrong, I hope they’re correct on the loan……
The teller was extremely helpful and guided me expertly through my banking experience.
Always above and beyond. I’ve been a member of NECU since 1990. They have always been there to work with me through every phase of my life for my financial needs. In the last 34 years I have been a member, I have never even considered looking or changing banks because NECU provides it all.
I have now financed 3 vehicles and an ATV through Northeast Credit Union. They have been very friendly and anytime I call with a question I usually get an answer, and if I don't they find the answer for me in a timely manner. Very professional staff. The one thing I guess I could critique would be the app/online banking, it seems a little over complicated and not very user friendly.
Melissa Evans and Sarah Paradise are two of the nicest people & best Customer Service. Discreet, knowledgeable & efficient in helping with all my financial needs.
I almost didn’t even have to ask a question the teller new what I needed
Quick easy and professional. Best banking experience to date. Thinking of switching all my banking to Northeast!
Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
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