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Review summary
Leonardo Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
We were booked into two Leonardo Hotels on our last European trip ending last week. One in Budapest and one in Vienna. The hotel in Budapest was absolutely terrible. When we got two our rooms (2) they were both 35c but the thermostats were set on 21c and the fan (very noisy fan) ran constantly. When we entered one of the rooms the door handle on the inside of the door fell off and we had to pass the key card under the door to be able to unlock and open from the outside of the room. When we left to go explore the city we informed the desk and they reluctantly said they would take care of it. Except for the door handle which would have to wait a day. When we returned 4 hours later we asked the deskman about the AC and was told that everything was working fine. When we got to the rooms they were exactly the same except that the thermostats were now set at 32c. I went down to find out what fixed meant and was offered a move to two new rooms, we found them to be the same but it was late in the day and we were exhausted. In the morning the rooms had not cooled off at all. I made arrangements at another hotel and we went down and checked out. We had prepaid for the three night stay and was refused a refund for the next two nights. Thankfully the stay in Vienna was much better but not without some other challenges. We would suggest that Leonardo hotels either fire the staff and remodel this hotel or cut it loose because it is hurting their brand.
these poeple deducted payment from my card twice for the same booking. its 1300 euro and I am trying to contact them since one month and no one is responding back. seems hotel found this way for earning money.
When we arrived we had to ask for hand towels then pillows. There was no air conditioning in the room. The windows were screwed shut and we could not breathe the stale air. The staff did not answer phones when called. When we went to reception they sent up a maid with two pillows and poor English. Still no air. We went to our function and when we returned we had to change rooms at 22:45. £668 for 2 nights. Never again.
I wouldn't stay with Leonardo hotels again, I stayed at London St Paul's hotel I booked 3 rooms and paid in full on the day but they have been helping themselves to money from my credit card and have taken an extra £658.65 I cannot get hold of anyone this has been months and they are trying to refuse a refund even though I have sent proof of invoice and then my bank statements showing the further 2 rooms I paid for. The staff are not helpful if you can get hold of anyone. I will be making a formal complaint!
Nice enough hotel, and a good location. Just be very aware of the parking.
The hotel claims to have 179 parking spaces, and you have to register your number plate to avoid car parking fines from Parking Eye.
My advice for parking at this hotel is:
1. Arrive as early as you can, to try and get a space.
2. Once you have a space, don’t use your car again, unless you are sure to get back at a reasonable time.
3. If you can’t find a space in the car park, and you decide to risk parking near to the hotel, get up very early to miss the traffic wardens.
The reason for this advice is that my partner received a parking ticket, for parking just outside the hotel. She had been to a funeral, and unfortunately because the wake and family dinner finished quite late, she was unable to find a space. Therefore, she parked as close to the hotel as she could, and thought she was within the grounds.
But when she got to her car the following morning, she had a parking ticket issued by Southampton City Council.
Discussing this with the hotel the receptionist was totally unempathetic and told my partner that there was nothing they could do, with a couldn’t care less attitude.
Emailing the hotel afterwards their response was “the parking charge has come from the city council then I cannot assist”. So even though we spent about £200 for 2 nights, there is nothing the hotel will do to assist.
Leonardo Bristol. The room was amazing. Everything was spotless until I moved the bed away from the wall to look for my card. It was very dusty down there.The breakfast was amazing too. Lots of choice and hot.the staff where very friendly even the one on reception that included the word frigging while trying to find out why there was a cot in our room. It didn’t matter to us about a cot. Overall we enjoyed our stay.
Ich habe am 2.3.22 ein Zimmer gebuchtund bezahlt. Am 4.3.22 wieder storniert und warte bis heute 14.04.22 auf die Rückerstattung. Alle Telefonate und mails innerhalb der letzten 6 Wochen waren erfolglos. Nun geht's zum Rechtsanwalt!
Leonardo Hotel am Alexanderplatz
Auf eine E-Mail Anfrage für den Gastronomischen Bereich bekommt man nach einer Woche Wartezeit keine Antwort.
Das entspricht kein 4Sterne Service.
Kann man das weiter empfehlen?
Wir waren im Leonardo am Olympia Park München .
Preis Leistung war top .
Sehr nettes Personal
Zimmer war sauber . Bad war relativ gross alles vorhanden
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