★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Leonardo Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
Jake the manager at Brighton waterfront did actually go out of his way and upgraded my disabled nephew's room from standard to executive accessible for our 3 night stay. This was after our bad experience in August 2022 (we come to this hotel every year) where we had encountered multiple issues. This was supposed to go smoothly except today having returned from a whole day out the executive room has not been cleaned/serviced. No clean towels, bins full (nephew has a lot of mess due to his disability so bins overfill daily). Bathroom toiletries empty so can't take showers. Bed is not made. This morning at 9.30am a knock on the door from room service/room cleaning was too early and my sister said to come back by 10am. We did not leave any "do not disturb" outside the door as we went down for breakfast at 10am. Anyway the hotel front staff were very helpful and they sorted towels and bin emptying. But room cleaning is clearly not possible at 9.30pm the hotel said. We took our toiletries from another room so we could shower. But both rooms don't have any toilet roll (thats strange). So a second round of calls to the reception to the very helpful staff who ran back to deliver the Royal Rolls! We all eventually got showered!
It's a large hotel and clearly still facing issues which is to be expected in peak season. We can't take away from all the small gestures hotel staff do make- they do care- but we wish things had gone perfectly and as intended. On 23 August Michael the manager was so helpful and sorted out to our satisfaction a resolution. A 50% off room rate on our next stay/booking subject to availability. This is generous and we are grateful. Thankyou.
Had a lovely stay again at this wonderful hotel. I have to say Lyma is a breath of fresh air at breakfast, happy and bubbly, a credit to the hotel. The girls at the front desk was also very pleasant and efficient. Great value and comfortable, we will stay again.
We stayed at your Haymarket hotel last night, to the tune of £269.10. Which seemed fine at first booking.
However, once we arrived on site yesterday, there was several things that immediately became obvious as problems.
After we were moved into room 132 from 417, as it was meant to be an accessable room.
The room was directly oposite the emergency stairs, doorway. Which banged ALL night long.
The bedding was bearly fitting the bed and quite uncomfortable, ill fitted bedding etc.
The so called accessable bathroom, was really low. The bars were too low to aid the exit from the sided bath. My wife actually fell when trying to get out it.
The shower barely worked, it took ages for the change tongle to stay in the shower setting. When it did work, it just sprayed forward on a wide spray. You cant have it set to stand under it. Being 6ft 2, disabled and an army veteran it was not the easiest of safest experiance for us, even the tv was stuck on the basic channels, no apps available as no internet was possible.
When we checked out in the morning and we raised the issues, all we got from the lady was "oh we will take care of your parking", but as I have a blue badge we were already aware that it was free to us, or if you come back we can enure we give you a room that is far away from the doorwell etc.
I entirity, the whole stay over was not a great experience, certainly not for what we paid for and apart from the chap that checked us in and swapped our room, no one seemed to care or show any form of empathy with us,it was all money and not a care given!!
Please can someone look into this and come back with an answer, compensatiom etc, that would be very much appreciated.
Parked in car park outside, turns out that’s not the one they have a deal with. That’s a bit away from the hotel. Went to order room service, have to go down to pick it up. Food was not the best
Room tired and not too clean. Great location, great views. Just poor quality , I won’t return.
Majorque, Royal Palmanova Bay.
Première nuit, la chambre n’est pas vraiment celle attendue.... Chambre sur la rue, simple vitrage et fenêtres qui ferment mal du coup les nuits sont ponctuées par les cris et chants des types éméchés qui vont et viennent toute la nuit dans la rue, accompagnés du son des turbines de l’hôtel en face qui bourdonnent face aux fenêtres… résultat 2h a peine de sommeil… Le lendemain changement de chambre, on se retrouve sur le côté de l’hôtel, mêmes simple vitrage, là c’est la turbine de l’autre hôtel Leonardo (qui jouxte le premier) qui rythme les journées et nuits, turbine qui s’est mise à siffler comme une alarme durant de longues heures avant d’être réparée, pour 2 jours plus tard se remettre à siffler…
L’isolation sonore est aussi catastrophique entre les chambres, on entend les voisins qui parlent, les chaises et lits qui rusent jusque 1 a 2h du matin (une idée simple pourtant : mettre de simples patins adhésifs sous les pieds du mobilier !…)… Les bouchons d’oreilles sont donc indispensables. L’hôtel est de plus plutôt mal entretenu, robinet encrassé qui éclabousse partout, taches sur les murs, sur les fauteuils, poubelle cabossée… côté piscine il n'y en a qu'une et non 2 (la seconde est une pataugeoire pour enfants) et les maîtres nageurs ne font pas leur boulot et laissent tout faire (plongeon, cris, sauts, etc.) La restauration est sinon juste passable, mais peu variée. Ah et le Wi-Fi est juste inexistant. Bilan, si vous espérez des vacances au calme, vous n'êtes pas au bon endroit...
Don't waste your money. You will not get a good night's sleep here. Cleaners start cleaning rooms at 8am with no consideration to you: hoovering, cutlery clinking,banging doors shut etc. Room doors do not close gently at all: to close, they have to be slammed shut. This was across all rooms on our floor and so you'd be disturbed when trying to sleep as you'll hear hotel room doors being slammed shut. I informed reception by phone but they ignored my request and didn't attend. I spoke to the duty manager when checking out and he knew the problem existed and yet they still make the rooms available for paying guests!
Service and experience is very poor. Will not be using this hotel again. Honestly with many other hotels in Sheffield city centre, don't go here.
My review would be 3 stars only for the amazing Liam and Ava who were on reception that night and were so helpful and accommodating during our 1 night stay. They made our stay worthwhile.
We stayed in the Leonardo murrayfield, Edinburgh Scotland.
Breakfast was lovely for the price and staff really friendly.
The rooms were not great, very spacious, and comfortable, however the sofa bed was broken, and filthy as was the door of the bathroom. The curtain only covered part of the window so the light came in through the voile. Felt icky standing on the carpet in my bare feet, just felt it needed a deeper clean and even a cover for the sofa bed would help.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
