What did i even expectd from an online…
What did i even expectd from an online frelance banking… I ddnt like my experience here. For people who are used to traditional banking system, when everything is not online — dont waste you time here
3.3
Average
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Lance - Freelance Banking has mixed reviews from customers. Customers particularly appreciate service, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
I think it's safe to say this company…
I think it's safe to say this company was an exit scam. Multiple people report suspicious account closures by one person, "Colin." I fortunately did not deposit any money into my Lance account when it still existed, but others have not been so lucky and have gotten scammed out of thousands of dollars. I tore up my Lance card about a week ago. The app no longer exists on the AppStore, their Instagram has been abandoned since 2022 and their website is similarly dead. This company should be investigated.
Lance has sent me a check but I…
Lance has sent me a check but I couldn't get it cashed and that's not right I've messaged them over and over again because I took the check to ace check cashing here in Lumberton NC and they said they can't verify it so I messaged them to call them and verify it so I can cash it and get my money my messages is ignored
Scam
I've had the account open for 2 years and only started using it recently. I had one single transaction and they closed my account. Now I have $35.52 that I cannot access. And they will not let me transfer it out. This bank is a scam 100%. Avoid
Company details
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lance.appAll reviews
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Showing 51 - 60 of 96 reviews
DL
I haven't been this frustrated with a…
I haven't been this frustrated with a bank is well over a decade. Have you ever reached out to customer support and asked for help in understanding something and the representative repeats verbatim what is written on the website, advertisement, or support (knowledge) center? This was my experience. I couldn't get clarity about the stacks. After chatting for about 15 to 20 minutes while having to wait a few minutes in between for each response, I was asked if I wanted to set up an onboarding phone call. It was too late, I was frustrated. In addition to that, I wanted to know how long it would take for my money to be transferred to my other bank account since that is what I thought I did when I received my paycheck. I was told that it takes 5 days. Ok. No heads up? You won't be able to find that info anywhere. So I waited 5 days but still no payment. I decided to go back and check Lance and discovered that I actually didn't transfer any money to myself at all. So why am I giving a 1 star to Lance? Because there is a disconnect between their instructions on how to use it and what's actually happening with your money. I recall asking about the taxes because no taxes were taken out. You have to do that manually or calculate it manually then transfer it to a stack. I could be wrong about it but I am giving a 1-star because things were not clear and I literally have nothing but anger because of what happened and how things went. It was a very unpleasant experience that messed me up financially and put me in a bind. What they offer, you can do with your own bank. Maybe I'm still upset about what happened but these days the customer's experience is everything and I felt like the Lance support team didn't care about that process.
Date of experience: February 5, 2022
JR
+1 Solid Mobile Banking
Solid banking app I have no complaints at all.
Date of experience: February 5, 2022
S
Sherita
US
I really wanted to love Lance
I really wanted to love Lance, especially the stacks, but when I signed up and paid for the Pro account the invoicing option was not yet available. Yes, I can invoice through separate platforms, but if that is the case I will stick with current FinTech Bank. I will say the customer service team has been AMAZING! Anytime I've had questions (and I've definitely had a few) they were kind, courteous and responded within minutes. I was very impressed! Additionally, they promptly refunded my Pro account fee. For now, I left the account open with a few bucks in it hoping they get all their features together soon. I am more than happy to take another look.
Date of experience: February 4, 2022
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