Lakshmi Stores Reviews

Might not get what you order online & don't expect help from customer support. Placed order for 12 mangoes, but only received 9. Website stated 12pcs or approx 2.5kg. Admittedly, the weight is right, but I ordered since I wanted 12 mangoes which you are unlikely to get for 2.5kg. Customer service only interested weight is right, despite misleading website. I suspect this might be intentional - the mango advert disappeared from website. Also the 9 mangoes were normal sized, so almost no chance to get 12.

Horrible and irresponsible service. £70 were at stake and no one cares! DO NOT ORDER FROM HERE! I would never suggest ordering from them. Long story short, ordered from them and enquired if this can be delivered on time and they promised yes but did not deliver. I agreed to accept on the next day and they delivered it to someone else’s house and told me it’s delivered. When I called them they said we cannot contact DPD now so we will investigate and let you know. Next day they deliver the same package from someone else’s house and send it to me even though I said I would not accept like that. The frozen stuff obviously went bad and mangoes box was spoiled too. They do not want to refund money at least for the bad stuff. Waste of money and strength as they do not care for your money. A frozen stuff kept outside for 24hrs is consumable according to them and they asked me to check if there are any bucks(dont know what bucks mean??) and if there are any then they will think. So I have to feed my small kids and family cuz they won’t take it back. 1. DELAYED DELIVERY 2. DELIVERY TO WRONG ADDRESS 3. TAKING THE SAME PACKAGE THAT WAS DELIVERED TO WRONG ADDRESS AND SENDING IT TO ME . 4. GETTING DOWN TO A LEVEL OF CHEATING, LYING AND BLAMING JUST BECAUSE THEY DONT WANT TO REFUND FEW BUCKS.

Following from my last review: Lakshmi Stores, despite all the evidence provided, refused to grant the part-refund, but wished to consider dialogue about it even after I have spent, or rather wasted, several hours collecting and giving them information, photos, further explanations, etc. Paypal.com, on the same information, have just a few minutes ago sent me the following email: FROM PAYPAL.COM Dear xx Case closed in your favour. We reviewed the case you filed on 23 May 2022 (Item wasn't as described) and on the basis of your information and the seller's response have decided in your favour. We've issued a refund of £11.50 GBP to you today. Dispute case ID PP-D-150841588 Transaction amount £45.98 GBP Dispute amount £11.50 GBP Transaction date 19 May 2022 Item description 12 PCS xx FRUIT Item quantity 2 Seller name Lakshmi Stores and Traders Limited Transaction ID 00V54847E5485254P Item dispute reason: Item wasn't as described This case is now closed. Thank you for working with us. Paypal Inc. ====== Moral of the story: (a) Check the Trustpilot record before ordering. (b) Pay via *Paypal*, especially if for less than £100 (below that limit recourse to your creditcard company is discretionary). Everyone makes mistakes. But even if this was only a mistake, the seller should then rectify it, instead of arguing with or "explaining" to me that they were selling on a weight basis even though everything stated was re quantity/number. Paypal (well done!) saw through all this nonsense and decided in my favour. The fruits themselves are of good quality, medium-size (which was as expected), packing was adequate and the delivery was very speedy. I have no complaints about any of that. For that reason, I am rating it 2-stars rather than 1 star. I will now instead leave Paypal the 5-star review for doing what Lakshmi should have done. I hope they learn from this - the lesson is simple, supply what you said you would supply, rather than changing the rules after the event.

Order delivered quickly. The items are very well packed and the quality also seems good. Thanks to the owner for the quick delivery and service. Keep up the great service to all our people.

Order missing a product and products had a weird flavour and can’t get a refund

Hopeless customer service, jumpy website, delivery issues most times, refund voucher doesn’t work & not willing to understand customer perspective at all.

We bad customer service. I asked them many times if I can get my order the next day, before ordering. All they said is, order now since we are closing delivery time soon. They didn’t mention anything about ordering before 12 for next day delivery. I want the order for Tamil New Year and now I’m not getting it and now I have to spend another £40 for the items. When I asked customer service they said they can’t get the order back and they won’t refund me. Worst customer service ever.

Terrible customer service. I bought a small clay drinking jug that was defective. My emails for info on how to return were ignored. The contact phone number was never picked up. I tried 10 times. Fortunately the item was not that expensive. Caveat Emptor.

Received about to expire items of frozen prawns where I missed going through it online. When I opened the pack after few days, these were rotten then only I had noticed that bb is passed. I raised a ticket for this. They called me and said they would refund £5 where I had paid £8. I was ok for it since there was my mistake too. But found to be I had received 5% discount coupon on the order amount and noticed this after adding items to the cart. Complete waste of my precious time and money. Avoiding it further.

Hello Everyone. Bright side is we can get most the Indian items on single umbrella, I surprised to see my parcel after delay of 3 days. On top of it received the spoiled OKRAs and frozen beans got burned kind of full brown ( unfit to consume and thrown it). However admin people point towards UK whether, i don't care about whether if website is accepting the order means you must take the responsibility, on other hand other online service provider are sending frozen items in correct way without being damaged. I don't recommend to use this online store. Customer care guys are really rude and don't listen at all I ordered more 7 packets of frozen item how come only two packets will get damaged bit strange

Very well packaged. Good service. Vegetables are fresh. They take feedback well and want to provide better service

I ordered jamun from this Lakshmi store on 14th June and received them on 24th june and they were un eatable and smelt off and when I called over 11 times and was advised that this will passed over to MD of the company and we will send you the item again. I advised I don't want the item and want a full refund and they advised that fine we will do that. 27th June I received a refund of £6.49 when I paid £17.98 Inc postage. Plz avoid this seller as they are just robbing people

Wonderful. I ordered and the box arrived promptly and it was an absolute delight.

Excellent product, excellent service. Delivered the goods before the date. Every thing was well packed. Vegetables and fruits were fresh. Reasonable price. What more do we want. Will order for more in the future. Thanks to Lakshmi stores.

Best products and good delivery. Will definitely buy again.

I really enjoyed shopping and buying from a wide variety of vegetables and grocery. I would definitely recommend to all as the delivery is always super quick, all queries answered on time. Items are packed well and quality is also excellent. I hope they keep up this service always. Overall great experience, very happy customer!