Absolutely terrible customer service
I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horrendous. I used to recommend everyone to them, but now I will warn everyone not to use them. I placed an order for what my daughter wanted most for her birthday just shy of one month before her birthday to ensure I had it in time for her. It never got delivered until after one month later which was almost one week after her birthday. They basically told me that it was back ordered and they didn’t have it in stock. They sold me something they didn’t have in hand. They did nothing to reimburse or help the situation either. They are an absolutely terrible company and desperately need help in their customer service department. They would receive worse than an F with this experience in how bad their customer service was.
Kids/Grandkids Will Love Lakeshore Learning Products
My grandkids love playing with the Lakeshore Learning products I've given them (marble runs, water rocket) - they're well made, great fun, and educational. When one of the small parts of one of the marble runs broke, I called Customer Service, and the rep I spoke with (Amy) was very friendly and helpful, and said she would have a replacement shipped for no charge!
Order still says processing after a week.
I’ve been trying to contact them since last week about my order, no response. The site says they ship within 3 days, & it’s been over a week now.
Very Poor Service
Our order was placed on 12/11. It was supposed to ship within 3 business days, but did not ship until an entire week later on 12/18. Furthermore, the shipping service Lakeshore provides must be the slowest kind, because our family still has not received this order and won’t until 12/26 now. These items were supposed to be Christmas gifts and now will be late.
When notifying customer service about this problem, they just blamed it on the holidays and made no offer to help compensate for this problem. All other companies and FedEx have managed to deliver their shipments in good time this season, so Lakeshore should not promise to ship within three business days if it’s not realistic for them, and still use the slowest shipping service on top of that. Lakeshore needs to do better for their customers who pay a lot of good money to try their products.
This was our first time ordering from Lakeshore and will be our last. We will not recommend Lakeshore to anybody.
