Absolutely terrible customer service
I loved this store and the toys, but if something goes wrong with your order the customer service is absolutely horrendous. I used to recommend everyone to them, but now I will warn everyone not to use them. I placed an order for what my daughter wanted most for her birthday just shy of one month before her birthday to ensure I had it in time for her. It never got delivered until after one month later which was almost one week after her birthday. They basically told me that it was back ordered and they didn’t have it in stock. They sold me something they didn’t have in hand. They did nothing to reimburse or help the situation either. They are an absolutely terrible company and desperately need help in their customer service department. They would receive worse than an F with this experience in how bad their customer service was.