Kush Cargo had Amber Pax 3's which I'd been having trouble finding in stock anywhere. (Pax does limited runs of colors as an annoying marketing tactic). I ordered without doing any research on Kush Cargo beforehand.
After a few days of no activity, I was nervous that the product page was simply incorrect, and sent them an email.
Quality of the support was inconsistent at best, but I'm confident they are not bots, as another a review claimed.
They assured me the product would be sent, and after further pressing produced a label and tracking number. However, many more days went by without the package being scanned by USPS. Given all the bad reviews (and rarity of the product), this was alarming. It just seemed like they were stalling.
"Austin" claimed that USPS often doesn't scan packages on arrival, and the tracking will get updated once it gets to my city. Which sounded like more stalling. I've never experienced this as a sender or receiver of packages before.
Shockingly, it was true, and tracking updated once it was closer. I guess their local USPS facility is poorly run...?
Even better, the package actually contained what I ordered. (I was still so suspicious at this point that I video taped myself removing it from the mailbox and opening the package in case they sent the wrong thing, lol)
My take is that this is probably a small operation, and they don't have the resources to keep things running smoothly. This is what it felt like, and if the Better Business Bureau has correct data, Kush Cargo is a
Sole Proprietorship.
Tbh, it would be 3 stars if I thought it was a larger business.
If my size assumption is correct, and Kush Cargo / Austin sees this, my advice is to be up front about it and let people know that you are a small business.
An "About" page with a blurb about the history and maybe a photo of the owner would go a long way for potential new customers. This would work best if Austin is real, and the owner, and started this business because of how much he loves weed.
The other potential I see is that Kush Cargo is owned by some absentee investor who's never even smelled weed, is in it for the money, and is running an understaffed business to cut costs. In which case, yeah don't mention that...
tl;dr - Sus, but I got my order. Be patient if you try them.
