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HomeWeb3 & CryptocurrencyCrypto ExchangesKraken Reviews

Kraken Reviews

1.7096774193548387 out of 5 stars
1.7096774193548387 out of 5 stars
1.7
|Poor|62 reviews
kraken.com

TrustScore

1.7
1.7096774193548387 out of 5 stars
Poor
5 out of 5 stars
0
4 out of 5 stars
0
3 out of 5 stars
17
2 out of 5 stars
10
1 out of 5 stars
35
62 reviews in total

See what reviewers are saying

Marc Millard
Marc MillardFeatured

2 days ago

2 out of 5 stars

Fees are too high.

Fees are too high.

Pedro Vila Nova
Pedro Vila NovaFeatured

3 days ago

1 out of 5 stars

Referral program SCAM

Start with an offer of 100€ if you deposit 200€. In 2 days the same offer, passed from 100€ confirmed to 0... and with other challanges to win something like trading till 10000€...

Ghasza
GhaszaFeatured

5 days ago

1 out of 5 stars

Geld word maar niet overgeschreven, geen reactie op livechat.

Ik heb Solana gestort op mijn wallet, vervolgens verkocht en naar euro omgezet, vervolgens laten uitbetalen naar mijn ING rekening er stond dat het instant was, we zijn nog al 10 uur verder geen antwo... See more

Robert Emerson
Robert EmersonFeatured

5 days ago

3 out of 5 stars

Poor customer support

The customer service is well below the necessary standards to directly assist the customer base. The over reliance of AI and lack of direct contact hinders necessary timing in circumstances that requi... See more

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Colton
Colton
1 reviews
7 days ago
1 out of 5 stars

Charges you to sell out your Crypto

Charges you to sell out your Crypto, then Charges you to move your $ back to your Bank. High Rates Especially on the Exit Transfer. Crypto is not the Future, the only ones making Money are the Insiders and Kraken. I'm out of it thankfully. It's nothing but a SCAM with Fees on top of Fees. Also, I once Spun the Wheel for a Bonus Reward, it landed on the $2500 Prize, and they forced the App to Crash, No Win. Just another Scam is all. They're not Trustworthy even a little bit. Originally my Account was Certified through Plaid. It will even say it's been redone and active on Plaid. It Errors out and you can't cash out via Plaid. A Bank Transfer Fee turned into $12 from the Bank plus whatever Kraken Stole Which I Think was Another $4. $16 Dollars just to get your OWN Money back

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J FOTIS
J FOTIS
1 reviews
8 days ago
3 out of 5 stars

The site fairly easy to use so far but…

The site fairly easy to use so far but I do have a couple of issues. I've only downloaded, purchased and sent a couple of referrals so far. I AM a little disappointed that I haven't received my referral payments, nor have the people I referred by sending them the link...Joan Kennedy and Deborah Chadwick. They haven't gotten their credit yet either. The referrals were sent weeks-a month ago. Also, I was getting some wins on the daily spin but over the past week I haven't won anything. Maybe you can tell me when we can expect a credit to show up for the referrals. Thanks.

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mr stefano di costanzo
mr stefano di costanzo
1 reviews
3 days ago
1 out of 5 stars

Anfangs schien die Plattform…

Anfangs schien die Plattform reibungslos zu funktionieren, was Vertrauen und Zuverlässigkeit schuf. Als ich jedoch eine Auszahlung vornehmen wollte, gestaltete sich die Erfahrung ganz anders und erforderte deutlich mehr Geduld als erwartet. Angesichts unerwarteter Verzögerungen und Unsicherheit wandte ich mich an Blockspacewatch. Dort nahm man sich die Zeit, die Situation zu prüfen und mir die Vorgehensweise zu erklären. Dank ihrer Unterstützung konnte das Problem schließlich gelöst werden und ich erhielt mein Geld vollständig zurück. Obwohl dieses Ergebnis ein negatives Urteil verhinderte, kann ich mir dennoch kein endgültiges Urteil über die Plattform erlauben. Diese Erfahrung erinnert mich daran, dass gründliche und sorgfältige Recherche vor jeder Verpflichtung unerlässlich ist.

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BURAK EROL
BURAK EROL
1 reviews
6 days ago
1 out of 5 stars

Poor customer service support

Poor customer service support; you charge excessively high commissions

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BRETT LINDENBAUM
BRETT LINDENBAUM
1 reviews
9 days ago
1 out of 5 stars

You offered me $150 for referrals

You offered me $150 for referrals. You emailed me that I'm getting $75. So deceiving. I won't be referring anyone else.

Helpful?
Stephen  Ludlow
Stephen Ludlow
1 reviews
5 days ago
3 out of 5 stars

Very unreliable

All platforms shit the bed during any kind of volatility. They did a token launch recently and all platforms crashed. When I eventually got logged back in all the tokens were bought up and customer support basically said ‘tough luck’.

Helpful?
leo garza
leo garza
1 reviews
6 days ago
1 out of 5 stars

You keep screwing with my account

You keep screwing with my account. I was getting tired of this. I might end up closing this because of the stupid crap going on with you freezing my account.

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Dave
Dave
1 reviews
2 days ago
3 out of 5 stars

The network is very slow at times

The network is very slow at times. Often freezes.

Helpful?
Chook
Chook
1 reviews
8 days ago
3 out of 5 stars

STOP TRYING TO GET ME TO MARGIN…

STOP TRYING TO GET ME TO MARGIN TRADE!!!!!!! THAT SHIT IS ENABLE EVERY TIME I TRADE AND I NEVER TURNED IT ON

Helpful?
Kelsey
Kelsey
1 reviews
3 days ago
1 out of 5 stars

Kraken Stole My Money After Doing Everything Asked

I contacted Kraken through the official social media support channels, provided my ID for verification, and complied with everything requested. It has now been 2 days, and there has been no resolution, no update, and no action. Redirecting customers to another channel and then going silent again does not fix the problem — it just delays it further while the financial loss remains. This issue was time-sensitive from the start, and every delay has worked against me. At this point, this is no longer just frustration — it’s a pattern of unresponsiveness. I did exactly what Kraken asked, and I’m still being ignored. Ticket #: 1980467

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HUBERT GARMANY
HUBERT GARMANY
1 reviews
4 days ago
2 out of 5 stars

Do not lock me out

Do not lock me out, then have to wait 24 hours to make a trade when password is reset. Has happen to me twice when the market was making rapid moves and cost me money because I couldn't buy ans sell

Helpful?
Federico
Federico
1 reviews
7 days ago
1 out of 5 stars

VERGOGNA!

VERGOGNA! AA39 N84G AFRT 47ZY Dopo aver invitato 3 persone e aver ricevuto la mail di conferma che mi sarebbero arrivati 50€ entro 14 giorni, provo a scrivere una mail perché non mi arrivavano, mi rispondono come? Che per un motivo non specificato che non possono dichiarare non mi arriverà il bonus. Ho già scritto un reclamo, ma finché non arriveranno i miei 150€ e i soldi alle persone che ho invitato la mia recensione rimarrà a una stella. Servizio clienti pessimo che ti rispondono dicendo che la scelta é definitiva. Ora spero che il supporto si muoverà per risolvere la situazione e sarò contento di mettere una recensione positiva.

Helpful?
YB
YB
1 reviews
1 day ago
2 out of 5 stars

Can’t buy any crypto for the past week…

Can’t buy any crypto for the past week and more

Helpful?
Krakenobueno
Krakenobueno
1 reviews
5 days ago
1 out of 5 stars

My account was connect through plaid…

My account was connect through plaid since account opening. I added an POD, and now I can’t transfer money to/from it. Dumbest chit ever. They want a copy of my account statement, get out of here. I don’t trust anyone with a statement when a lot of people work from home. The workers can do a lot with it if they decide too.

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Louis Clark
Louis Clark
1 reviews
5 days ago
2 out of 5 stars

Decent

Decent, not the best but good

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KATHERINE FLYNN
KATHERINE FLYNN
1 reviews
6 days ago
2 out of 5 stars

Stop draining my Ethereum with…

Stop draining my Ethereum with depositing tiny rewards and then charging a fee that is more than the reward.😡Just get on with the un bonding so I can close it out.

Helpful?
Konwrxesda
Konwrxesda
1 reviews
2 days ago
1 out of 5 stars

J'ai toujours été fière de ma prudence

J'ai toujours été fière de ma prudence, persuadée que je ne me laisserais jamais berner. Jusqu'au jour où je suis tombée sur une publicité promettant une somme d'argent conséquente sur une certaine plateforme. Impatiente et anxieuse, j'ai pris contact par e-mail, espérant récupérer ce que je considérais comme mon dû. À ma grande surprise, ils ont répondu rapidement, me demandant de payer une somme précise pour débloquer mes fonds. J'ai suivi scrupuleusement chaque instruction, pleine d'espoir. Mais à mon plus grand désarroi, une fois le paiement effectué, je n'avais plus rien. J'ai réalisé trop tard que j'étais tombée dans le piège d'une arnaque, et que mon argent durement gagné avait disparu. Désespérée et pleine de remords, j'ai cherché de l'aide pour réparer cette erreur financière. C'est ainsi que je suis tombée sur 𝐂𝐃𝐐𝐏. D'abord hésitante, j'ai pris contact et j'ai reçu des réponses polies et professionnelles. Ils ont traité mon problème avec le plus grand sérieux, employant des tactiques efficaces pour résoudre ma situation difficile. À mon grand soulagement, en une semaine, mon remboursement a été traité avec succès. Je ne peux pas exprimer assez ma gratitude. Je recommande de tout cœur 𝐂𝐃𝐐𝐏 à tous ceux qui ont vécu une expérience similaire. Ils méritent vraiment une note de 5/5 étoiles pour leur service exceptionnel.

Helpful?
OTAGO RICHARDSON
OTAGO RICHARDSON
1 reviews
7 days ago
2 out of 5 stars

I need to know how to pay for the app

I need to know how to pay for the app

Helpful?
Danijel Jelenic
Danijel Jelenic
1 reviews
7 days ago
1 out of 5 stars

Cant withdraw some of my funds

Cant withdraw some of my funds

Helpful?
EDWARD MEIER
EDWARD MEIER
1 reviews
7 days ago
1 out of 5 stars

I recently registered with Kraken…Account Locked After Deposit – Funds Withheld

I recently registered with Kraken thinking it would be a good and reliable platform to trade crypto in Canada. I first tested the platform with a $50 CAD transfer, and everything worked perfectly. Because of that, I added $1,000 CAD and purchased Litecoin. As soon as I tried to withdraw the Litecoin to my Ledger wallet, I received an email saying my account needed a 24-hour review. After waiting more than 48 hours, Kraken completely locked my account and instructed me to withdraw all funds back to my bank instead. The problem is that when I attempted to withdraw, the money was never sent. My account remains locked, and my funds are stuck with no clear resolution. This has been a horrible experience, especially for a new customer. After this happened, I noticed many similar complaints from other users. I do not recommend Kraken based on my experience. Ticket # 19767082

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About Kraken

Kraken is one of the world's longest-standing and most trusted digital asset platforms. Founded in 2011, Kraken was one of the first cryptocurrency exchanges to offer spot trading with margin, parachain auctions, staking, regulated derivatives, and index services. The platform enables trading of over 200 digital assets across six national currencies and serves more than 10 million traders globally with around-the-clock support. Kraken is known for its robust security measures, having never been hacked, and its commitment to regulatory compliance. Kraken offers a comprehensive suite of services including cryptocurrency spot trading, futures trading, staking rewards, and NFT marketplace access. The platform is designed to serve both retail and institutional clients, offering advanced trading features, competitive fees, and a user-friendly interface for beginners.

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kraken.com
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Category

Web3 & Cryptocurrency›Crypto Exchanges

Review summary

Kraken receives overwhelmingly negative feedback from its users, with many expressing frustration over poor customer service and high fees. Reviewers frequently mention losing access to their accounts and funds, with one user stating they lost money and received no assistance when their account was closed. The platform's fees are consistently criticized as excessively high, and many customers report difficulties with transactions, including pending withdrawals that can take days to resolve. While a few users note that deposits are straightforward, the overall sentiment remains bleak, with no clear positives emerging from the reviews. The lack of effective support and the perception of being treated unfairly contribute to a growing distrust among consumers. Overall, Kraken struggles to meet user expectations, leading to a predominantly negative sentiment.

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