Excellent and prompt service!
Excellent and prompt service!! James couldn't have been more helpful. Can highly recommend ! Many Thanks !!
4.7
Excellent
100 reviews
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Review summary
KMR Audio Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Only positives about KMR.
I have purchased a fair amount of gear from KMR over many years. The staff seem to be passionate about recording gear and seem willing to pass their expertise on to you, not merely to make a sale but so you get what you want and need. It seems as if they take a long term view and once you build a sense of trust with them there seems to be nothing they won't do to help you. Recently they took back an item I had just bought because I thought it was broken, but it was me who had missed a tiny switch, and it was working perfectly. Three days later having arranged pick up, and getting their technical staff to check it, it is back with me. I could not believe the graciousness with which I was told it was a thing easily done, and this said only to assuage my embarrassment. Will I use them again, Most definitely!
Keeping the studio running in times of need
We had a Barefoot MM27 speaker fail on us down at the studio last week. Within 2 hours KMR Had sent us a loan set via courier to keep the studio up and running and within a few days our faulty speaker was repaired and returned to us. We continue to use KMR as the go to company for all our audio equipment purchases and have always been treated great and with fair pricing. Many thanks for getting us out of this squeeze. Dan at Rokstone studios
Great guys
Great guys - Fixed an issue I had with ilok and went the extra mile.
Company details
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Website
kmraudio.com
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
MB
Excellent service.
Ordered 2 items, one was in stock and the other was a pre-order item, which I have never done before and also with a company I have not had previous dealings with. Long story short, the in stock item arrived within short order in excellent condition. Anyway, the order was placed in the latter part of May and told it would be June before the pre-order item would be available. This was confirmed by the person I placed the order with as he rang the supplier for a date of availability. I then received an email some time later telling me that it would now be July before any stock would be in, fair enough I thought, it was nice to be informed. Then it suddenly arrived on the 26th of June, fantastic, job done, one happy customer. They were also helpful with another enquiry I made of them. All in all an excellent experience, I highly recommend the company.
Date of experience: June 26, 2021
RC
KMR did not have my item in stock… but! Great Customer service
KMR did not have my item in stock (after I ordered the item) however they responded quickly to tell me of this and offered different items as well as a refund - great customer service (even though I didn't technically buy anything!). I will happily return in the future to buy other products.
Date of experience: June 23, 2021
ON
Outstanding Customer Service - long time customer.
80% of so of my equipment has been purchased via. KMR over a number of years and for good reason. Consistently brilliant customer service, great prices and product availability. Nothing is too much trouble, great try-before-you-buy on some products and generally a great bunch to talk gear with!
Date of experience: June 17, 2021
RA
a flexible bunch who help me every time.
a flexible bunch who help me every time.
Date of experience: June 17, 2021
GG
Excellent company.Will buy from again
Excellent company.Will buy from again
Date of experience: June 15, 2021
SS
Good bunch of guys with pro knowledge
Good bunch of guys with professional knowledge and time to see you right. No hard sale but good prices and trustworthy advice. They also do trials on more expensive gear which is great. My choice for audio gear.
Date of experience: June 15, 2021
GB
Excellent service
Excellent service. I purchased an M4000D Mini digital Mellotron from KMR towards the end of 2020. Due to various circumstances (which were completely outwith KMR’s control) the unit was slightly delayed into early Feb 2021. However, Tom was great with updates, explained the challenges they were facing and was most pleasant to deal with. It was more than worth the minor delay. Delighted with the purchase. All things considered, a great service from KMR Audio.
Date of experience: June 10, 2021
CH
I’m in California US and buying from…
I’m in California US and buying from this guys was like buying local. They made my purchase very smooth and handed everything like professionals. I had to contacted them a few times by phone about Paments and shipping information and they were always very cool. “Thanks Tom and everyone involved in the process, I’m really happy with my C24 Recording console.” . KMR Audio Rocks....!👍
Date of experience: June 9, 2021
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