Excellent and prompt service!
Excellent and prompt service!! James couldn't have been more helpful. Can highly recommend ! Many Thanks !!
4.7
Excellent
100 reviews
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Review summary
KMR Audio Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Only positives about KMR.
I have purchased a fair amount of gear from KMR over many years. The staff seem to be passionate about recording gear and seem willing to pass their expertise on to you, not merely to make a sale but so you get what you want and need. It seems as if they take a long term view and once you build a sense of trust with them there seems to be nothing they won't do to help you. Recently they took back an item I had just bought because I thought it was broken, but it was me who had missed a tiny switch, and it was working perfectly. Three days later having arranged pick up, and getting their technical staff to check it, it is back with me. I could not believe the graciousness with which I was told it was a thing easily done, and this said only to assuage my embarrassment. Will I use them again, Most definitely!
Keeping the studio running in times of need
We had a Barefoot MM27 speaker fail on us down at the studio last week. Within 2 hours KMR Had sent us a loan set via courier to keep the studio up and running and within a few days our faulty speaker was repaired and returned to us. We continue to use KMR as the go to company for all our audio equipment purchases and have always been treated great and with fair pricing. Many thanks for getting us out of this squeeze. Dan at Rokstone studios
Great guys
Great guys - Fixed an issue I had with ilok and went the extra mile.
Company details
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Website
kmraudio.com
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
CH
Excellent and knowledgeable service.
Excellent and knowledgeable service. I've shopped with KMR online for many years and looking to upgrade my monitor speakers. I arranged a listening audition in person this time. Having researched many speakers Lee and James couldn't have been more helpful, setting them up allowing me to audition them. They recommend some other speakers at a similar price point and those suggestions were the ones I liked and chose. Considering this is quite an investment I am extremely grateful for the knowledge and help I received. Thank you.
Date of experience: March 30, 2025
AC
Alan C
US
I've read some of the reviews on here…
I've read some of the reviews on here about this company and thought they were made up but I have just had an extremely positive experience with this company. After purchasing a Cranborne ADAT unit from them that had a fault, I was extremely impressed with their customer support which was rapid and sorted the problem and made me a very happy customer. You can buy equipment from any online store but you can only tell how good the company is if something goes wrong. Highly recommended.
Date of experience: March 26, 2025
RK
Amazing company and customer service
Amazing company and customer service, my go-to place for high-end synths! Big shout out to James who had endless patience with the Italian customs to retrieve my synth!
Date of experience: March 24, 2025
BF
My favourite retailer of pro audio in the UK.
My favourite retailer of pro audio in the UK by far. Always incredibly helpful and highly personable. KMR have always helped me make the right purchases for my business and have never left me waiting.
Date of experience: February 18, 2025
ZH
Monitor Testing Heaven
The experience was so refined i felt like i should be paying for it. James was extremely informative and pleasant to talk to. In fact his suggestions were far more appropriate than what i originally went to hear!
Date of experience: February 18, 2025
AB
Nick Stringer is a living legend!!
Nick Stringer is a living legend!!! This guy goes above and beyond! I’m never let down or dissatisfied with his service! Awesome!
Date of experience: February 17, 2025
O
Olof
US
Amazing Service from KMR Audio and Nick
I had an amazing experience with KMR Audio, and I especially want to highlight Nick’s customer service. From start to finish, he was incredibly responsive, knowledgeable, professional, and every step of the process was smooth and hassle-free. Nick took the time to answer all my questions, provided expert guidance, and made sure I was completely happy with my purchase. It’s rare to find this level of service these days, and it’s clear that KMR Audio values their customers and their craft. If you’re looking for a reliable and trustworthy pro audio retailer, KMR Audio is the place to go. Highly recommend them!
Date of experience: February 13, 2025
Fd
Lovely service and competitive pricing
I've done many orders at KMR Audio throughout the years (mainly DAV Electronics preamps), which has been a joyful experience without any exception. I was in contact with Nick mainly, and his replies and further practical procedures are quick and efficient. Even when the parcel services aren't up to par always, he has been very responsive and friendly. And their prices are very competitive. Warmly recommended!
Date of experience: February 13, 2025
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