Kits

4.829 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.829 out of 5 stars
Excellent
5 out of 5 stars
931
4 out of 5 stars
25
3 out of 5 stars
10
2 out of 5 stars
10
1 out of 5 stars
24
1,000 reviews in total

Review summary

Kits is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Excellent customer service

I've been ordering from kits for a few years now and i've never been disappointed. I was hesitant at first, but the exp...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Amazing quality

Amazing quality

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Continue to excel in quality!

My third order, now all my family has 2 pairs of Kits glasses, we're very happy with it! Can't beat that quality for the...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

From Chaos to Calm — Thanks to Customer Service!

I was excited to place my order but ended up making a few mistakes along the way. Thankfully, customer service was incre...Read more

0
0
🔥 High engagement

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Filter by rating:
JASMINE
JASMINE
1 reviews
over 1 year ago
5 out of 5 stars

Delivery on time

Delivery on time, glasses fit as expected. I got progressive lens so it took my eyes a day or 2 to adjust but after that it's my favorite pair to use, not just a backup pair

Helpful?
over 1 year ago
5 out of 5 stars

The pricing and Fast delivery can’t be…

The pricing and Fast delivery can’t be beat. Products are great, great selection of frames. I love it!

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over 1 year ago
5 out of 5 stars

They make sure you’re happy

They make sure you’re happy! Customer service is awesome.

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Bee
Bee
1 reviews
over 1 year ago
5 out of 5 stars

Quality!

The quality of the frames, lenses & customer service was outstanding! Would LOVE to see an option for magnetic or clip on sunglasses…..

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Steven Morein
Steven Morein
1 reviews
over 1 year ago
5 out of 5 stars

Outsatnding!

Comination of price and service is unbeatable! I will never buy eyeglasses from anywhere but Kits for the rest of my life.

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over 1 year ago
5 out of 5 stars

Kits has incredible customer service

Kits has incredible customer service. I highly recommend. You will find your perfect glasses. And Kits will help make that possible.

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Shirley
Shirley
1 reviews
over 1 year ago
5 out of 5 stars

I was very impressed with KITS

I was very impressed with KITS. My prescription wasn't quite right - probably my own fault for not submitting both reading and computer prescriptions. Yet they took the glasses back and fixed it for me, at no charge. Customer service is excellent. Glasses are perfect.

Helpful?
over 1 year ago
5 out of 5 stars

quality and costumer service

Loved the quality of the glasses and the great costumer service

Helpful?
AMBER
AMBER
1 reviews
over 1 year ago
5 out of 5 stars

I had an issue with my progressive…

I had an issue with my progressive lenses (my fault) and they corrected them! Great service

Helpful?
RAY BROWN
RAY BROWN
1 reviews
over 1 year ago
5 out of 5 stars

Quality glasses

Fast and easy application

Helpful?
over 1 year ago
5 out of 5 stars

The product quality is amazing with…

The product quality is amazing with affordable prices and lens quality is amazing

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Val Kowalchuk
Val Kowalchuk
1 reviews
over 1 year ago
5 out of 5 stars

Absolutely hands down the easiest order…

Absolutely hands down the easiest order process, and the replacement was amazing with a pair that didn’t suit me.

Helpful?
over 1 year ago
5 out of 5 stars

The team at KITS glasses have nailed…

The team at KITS glasses have nailed it! It does not matter what problem you have they will fix it. I can't say enough about the quality of service I have received from them on every purchase.

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RS
RS
1 reviews
over 1 year ago
5 out of 5 stars

Great customer service

Great customer service. I WILL purchase from here again! Highly recommended!

Helpful?
over 1 year ago
5 out of 5 stars

Love the AR virtual try on

Easy to figure out what pair looks good with the AR, easy to order, fast delivery. everything was great

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MEGHAN DENT
MEGHAN DENT
1 reviews
over 1 year ago
5 out of 5 stars

The online tools to choose the correct…

The online tools to choose the correct size of frames were great and the customer service experience afterwards to process a refund was easy

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