Kits

4.829 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.829 out of 5 stars
Excellent
5 out of 5 stars
931
4 out of 5 stars
25
3 out of 5 stars
10
2 out of 5 stars
10
1 out of 5 stars
24
1,000 reviews in total

Review summary

Kits is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Excellent customer service

I've been ordering from kits for a few years now and i've never been disappointed. I was hesitant at first, but the exp...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Amazing quality

Amazing quality

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Continue to excel in quality!

My third order, now all my family has 2 pairs of Kits glasses, we're very happy with it! Can't beat that quality for the...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

From Chaos to Calm — Thanks to Customer Service!

I was excited to place my order but ended up making a few mistakes along the way. Thankfully, customer service was incre...Read more

0
0
🔥 High engagement

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Kate
Kate
1 reviews
over 1 year ago
5 out of 5 stars

Great customer service

Lovely Glasses, perfect prescription (progressives) Great value and amazing customer service. Highly recommend 👌

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Nicki W
Nicki W
1 reviews
over 1 year ago
5 out of 5 stars

Amazing Quality & Service

I received my order incredibly quick! Super impressed with that. I had ordered three pairs, upon opening everything prescription was perfect- but there was a mix-up with one of the frame colors. I reached out and they looked into it, they were happy to fix my mistake. And they immediately placed the order for the correct frame color. I think that I have found my new obsession and will definitely be ordering more very, very soon!!!

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Kay Su
Kay Su
1 reviews
over 1 year ago
5 out of 5 stars

Kits is AMAZING

Kits is AMAZING! The glasses are so stylish, well made, and there's so much selection, there's a pair of glasses (really) for every outfit. I love fashion, and Kits glasses have given me the opportunity to find exactly what I'm looking for and at unbeatable prices! It's awesome! Their customer service is incredible:nice, fast and efficient! I love Kits so much. I'm so happy to be a loyal customer! Thank you Kits!!!!

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deb
deb
1 reviews
over 1 year ago
5 out of 5 stars

above and beyond

I reached out via chat to inquire how best to place my order to ensure the next pair was better suited. They offered immediately to replace my current pair. Excellent customer service.

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BRANDON A
BRANDON A
1 reviews
over 1 year ago
5 out of 5 stars

I have had two great experiences with…

I have had two great experiences with Kits. So happy that I found them.

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ANDREW CROKE
ANDREW CROKE
1 reviews
over 1 year ago
5 out of 5 stars

Great glasses at awesome prices

Great glasses at awesome prices, got a few extras now.

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The Goonz
The Goonz
1 reviews
over 1 year ago
5 out of 5 stars

My expérience is always good i Buy like…

My expérience is always good i Buy like 6 glass and i Nevers regret ...they have best Price for good quanlity too .

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Nana
Nana
1 reviews
over 1 year ago
5 out of 5 stars

In Store Experience

I had visited the physical store on Yew St Vancouver and was able to try frames in person. The lady who helped me was very nice. After I put my order in, I noticed a coupon code on the website after paying. She told me she would send an email to reimburse me the sale price and said she didn't know about the sale. I came back and the same lady who helped me last time was very nice and patient. She help me fit my new glasses in store. We also used the coupons for free drinks, so that was really nice. The glasses store is also a coffee shop. My only complaint is lack of washrooms.

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over 1 year ago
5 out of 5 stars

Amazing quality

Amazing quality! I ordered 4 pairs the first time, and when I saw how great the styles were ordered sunglasses too! Never having prescription sunglasses before I was hesitant on how clear they’d be (or how tinted they wouldn’t be)- and I’m so pleased with both!

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Hakim GRIB
Hakim GRIB
1 reviews
over 1 year ago
5 out of 5 stars

Quick and efficient assistance/assitant

Quick and efficient assistance/assitant Thank you for the good product and top service

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Lance Lacap
Lance Lacap
1 reviews
over 1 year ago
5 out of 5 stars

I ordered 4 glasses

I ordered 4 glasses. When I got them, I immediately tried them on and feel in love. A couple of days with the new glasses, things looked kind of blurry so I called customer care and the went into detail what could be the causes. Now that I had a full understanding of my prescription, we figured out that my stigmatism was the reason why things were getting blurry with the new glasses. They re ordered the same glasses with the right prescription for me. It was never this easy to buy prescription glasses until now! Thank you

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over 1 year ago
5 out of 5 stars

The staff was very polite.

The staff was very polite. Easy to order And fix immediately any issue? And is good quality glasses? Good prices.

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over 1 year ago
1 out of 5 stars

Not worth the price

The specs came with a crooked handle. The glasses are falling off. Not happy with purchasing designer glasses. Not sure how to fix the fitting issue now.

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Vipul
Vipul
1 reviews
over 1 year ago
5 out of 5 stars

Great quality for price with good discount

Very nice collection of frames also would like to see need additions for large size frames which are limited

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Lisa Lum
Lisa Lum
1 reviews
over 1 year ago
5 out of 5 stars

I love the all the glasses that I…

I love the all the glasses that I purchase and they arrive so quick! I do wish that ordering through the web sight was easier though.

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Grant Haines
Grant Haines
1 reviews
over 1 year ago
5 out of 5 stars

Easy to input your prescription fast…

Easy to input your prescription fast shipping great styles

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BRENT ADAMS
BRENT ADAMS
1 reviews
over 1 year ago
5 out of 5 stars

I have always gone with kits over the…

I have always gone with kits over the years. The service is fast and convenient. And very reasonable prices over brand names.

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MIRANDA B
MIRANDA B
1 reviews
over 1 year ago
5 out of 5 stars

Kits staff went above and beyond to help me

I had to give extra measurements to make sure my high prescription was accurate. Kits was very helpful throughout the process.

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LORI BODNER
LORI BODNER
1 reviews
over 1 year ago
5 out of 5 stars

The glasses are always so stylish and…

The glasses are always so stylish and such great quality. Plus the price point is a bonus!

Helpful?
over 1 year ago
5 out of 5 stars

Great customer servcie!

I paid an expedited shipment cost which was useless but Kits refunded the cost and sent me a case at no cost (original glasses didn't come with a case). I am very satisfied, thanks kits for the reparations!

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