Khmotorcycles Reviews

Purchased a used Aprilia Caponard , cash no finance. Waited a week for it to be ready for collection. Plan was to head of to Europe on a grand tour, ferry and everything else booked. Did about 150 miles locally to get used to it and had some extras fitted. After 100 miles into my trip I got a terrible misfire, causing it to cut out when going slowly through towns etc. Eventually it became unridable. KH suggested finding someone close to me to check it out or get it back to Nottingham.Tried 10 different bike shops within 20 miles of me to get assistance, no one interested To cut a long story short the bike was taken by recovery back to KH and I took the train. The next day I was told by a very nasty Branch manager that there was nothing wrong with bike , it was my riding style?! It had been road tested and found to be okay. Two days before ferry, no faith in the bike or dealership. KH Offered to buy it back at a 700 pound loss to me which reluctantly I took . They took advantage of my tight timeliness and ripped me off.Branch manager stated he was happy to resell the bike again (as is) to someone else. Not a good experience with a guy who has all the gear and no idea. Stick with brand dealerships, not KH. As a side note, Chris in the workshop was awesome I bought a bmw rt on ebay that night and am 2 weeks into my euro tour and no problems.😀

In March I spotted. BMW Gs 1300 at one of their stores . I had good communication with Nic who was sorting the deal out for me so everything seemed to going well . Skip to day after delivery and I was not happy with the clutch operation . Contacted KH and again good communication and ended up speaking to their warranty dept . I’m a distance buyer so of course it is awkward sorting anything out . The bike itself had Non functioning clutch switch , a siezed exhaust flap and annoying clutch to which I complained whoever did the PDI check didn’t do a good job , another thing to mention is no history of work invoices done to the bike from previous owners . All in all communication was good but have not really got anywhere with them and my 3 month warranty will be up very soon , annoying because my trade in was sold within days with nothing wrong with it

Unfortunately Iv not had a great experience with dealer with this seller. I recently part exchanged my motorbike in with this seller, I waited around 1-2 weeks for the new bike to go through the workshop to be checked, mot’d and serviced. I paid to have the bike delivered to me and my part exchange to be taken back. The new bike arrived with the chain so slack you could almost lift it off the sprocket and was making a horrendous noise, so I had the chain adjusted and the noise continued. I contacted the seller who then counter complained about the bike id part exchanged in, apparently i sent it with a cracked screen and damaged nose cone, even though it was inspected before it was taken from me. I only did around 35 miles on the bike in total and the oil light came on. So I called the dealer to discuss, so I decided to take it to an independent BMW specialist local to me who carried out an inspection at my cost, and they deemed the bike unsafe to ride, had no oil or coolant in it and would jam up when free wheeling and that, in their opinion it had either not been through a workshop or was sent out broken. I was told initially by the seller that I’d have to pay to have the bike returned, so I rejected the bike in order for it to be collected. The seller had to do a return inspection to make sure there was nothing ‘’untoward’’ before agreeing to reverse the deal, it was found that the bike had catastrophic gearbox damage so they agreed to reverse the deal. I got my bike retuned after a week only to find that they had either kept of thrown the original Kawasaki zip up softshell wallet, key rings, brake fluid cover and datatag paperwork. All I had returned back to me was a plastic wallet with the service book in it, despite being told prior to buying the bike that everything that comes with the bike will go to the new owner. The screen was cracked and the nose cone was damaged, this damage was not present when it left my possession. I had to wait several days for my refund, which caused extra stress as I wasn’t given a time scale of when I’d get my money back. So all in all, this experience has costed me around £350-£400 and lost 3 weeks of riding and a lot of stress…

Unfortunately I have to leave a negative review for this dealership. I had agreed a purchase and placed a deposit with an agreement to have the bike delivered to Northern Ireland. When they called to finalise payment I was only then advised that (despite accepting credit cards) due to a previous fraud they were subjected to they would no longer accept then via telephone and any credit card purchase had to be in person. I offered to mitigate this by providing identification checks, utility bill, video call etc however was told I would be required to attend in person. A miscommunication of course, so I then stated that maybe it's best we just return the deposit and we go our separate ways. KH Motorcycles refused to return my deposit even citing that I didn't tell them I wanted to pay credit card. Well, the reason I didn't tell them was because their advert clearly states they do accept it, and does not say it is accepted only in person. It wasn't until I said that would pursue legal avenues for return of my deposit as they were not clear in their advert did they return it, along with an immature and unprofessional remark about how they don't want to sell to "people like you". I am appalled by the lack of customer service and it os clear that KH Motorcycles rely on volume, selling hundreds of bikes to stay afloat. This is NOT the same service you get from good, small dealers with a strong emphasis on providing a good service. I can only urge anyone to avoid this rude and generally unclear / shady company.

I traded in my 09 plate Harley Fatboy for a 17 plate Fatboy with KH m/cs at Mkt Harborough, a deal was agreed that suited us both but before the bikes could be exchanged mine developed a couple of problems, I told the staff at KH about it expecting the deal to be called off until I had them sorted but was very surprised and utterly delighted when I was told that the deal was still on and not only that but they would carry any cost for repairs to my bike, how many dealers would do that, come on, be honest?!! They said that because I was honest and upfront with them and not tried to hide anything that they were happy to!, a few days after the exchange the new bike developed a battery problem ( blown cell) K H picked it up from my home, fitted a new battery, checked everything over again and even fitted a new charger lead to the battery all free of charge! I had offered to pay or share costs because of how fair they had been with me over my old bike but they wouldn’t hear of it, genuinely appreciated guys!! My new bike is running great, I’m a happy bunny and I can only say good things about K H and the brill staff, would i shop there again? Absolutely! Would i recommend them to others! Absolutely yes I would!

Angry to put it mildly. A deal was agreed and in writing in the usual way on a Moto Guzzi V100. Details provided by a polite lady sales person. I was standing by to pay cash in full by BACS when in her absence one of her colleagues called me to test my commitment. Telling me that the deal was for trade only. Utter rubbish. Time wasted and misleading information. Please look out for these kind of tricks when dealing with this company.