Khmotorcycles
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Unfortunately I have to leave a…
Unfortunately I have to leave a negative review for this dealership. I had agreed a purchase and placed a deposit with an agreement to have the bike delivered to Northern Ireland. When they called to finalise payment I was only then advised that (despite accepting credit cards) due to a previous fraud they were subjected to they would no longer accept then via telephone and any credit card purchase had to be in person. I offered to mitigate this by providing identification checks, utility bill, video call etc however was told I would be required to attend in person. A miscommunication of course, so I then stated that maybe it's best we just return the deposit and we go our separate ways. KH Motorcycles refused to return my deposit even citing that I didn't tell them I wanted to pay credit card. Well, the reason I didn't tell them was because their advert clearly states they do accept it, and does not say it is accepted only in person. It wasn't until I said that would pursue legal avenues for return of my deposit as they were not clear in their advert did they return it, along with an immature and unprofessional remark about how they don't want to sell to "people like you". I am appalled by the lack of customer service and it os clear that KH Motorcycles rely on volume, selling hundreds of bikes to stay afloat. This is NOT the same service you get from good, small dealers with a strong emphasis on providing a good service. I can only urge anyone to avoid this rude and generally unclear / shady company.