Booking holiday
Good communications very competitive pricing. All relevant matters explained.

9 months ago
tina and stephanie were excellent from the start on booking my holiday
9 months ago
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
9 months ago
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
Good communications very competitive pricing. All relevant matters explained.
Really helpful throughout the booking process, clearing up any questions and making sure that we had all the mobility and airport transfers in good shape. Great experience last time with them, so looking forward to this year's trip.
They were so helpful and patient. So knowledgeable about our destination
Melissa has been absolutely fantastic, she gave me so many options of where to stay and also what activities I’ve could do whilst there. She made sure of any additional requirements we may have or need and just made our booking so seamless. Thanks again Melissa for the brilliant customer experience. I will definitely be contacting you again for my next holiday. H
Zeb was excellent. Before requesting that call back though I had spent an hour on the phone on Sunday with no one picking up. If you only operate a skeleton staff on Sundays you should make that clear.
Excellent service from agent, friendly and professional.
Fantastic service every time we book holidays with Kenwood Travel. A special thanks to Stavi who goes the extra mile to ensure client’s satisfaction.
Pam was great and listened to our requirements and help us book the holiday we wanted. The price quoted came in cheaper than your competitors as well. It is also great we still have Pam to reach out to, as previous holiday providers we have had no one and had to wait on a long call for a call centre
Already booked a holiday through kenwood travel and everything went smoothly. I have now booked next years holiday. Great service and communication. Any questions are answered pretty quickly.
Very helpful staff good maners and very polite
The agent who helped us in planning our vacation was so fantastic. She was very helpful in getting us our perfect vacation planed. With very challenging circumstances as we were in a 9 hour time zone difference, she made all the arrangements for flights, transport and resort. I really enjoyed leaving all the plans to a professional.
Contacted them as they offered a massive £600 less than all other operators and Reshmee was patient and was very accommodating. Brilliant and efficiant service
First class service as always. Knowledgeable, friendly and helpful.
Easy to book and book flight times that are suitable.
Ali went out of her way to help us with our booking to Dubai. We use Kenwood regularly and they always give the best service and have competitive pricing.
The whole process was seamless, I dealt with Lai Yap, who was brilliant from the initial enquiry through to last minute questions before the holiday. After listening to my situation and type of holiday I wanted, she fired plenty of options for me to consider. Needless to say her recommendation was spot on, and we had a fantastic holiday, memories made forever. Thank you
Friendly helpful adviser and a very competitive price. The booking processwas very easy and quite a lot cheaper than booking with the hotel directly.
Fantastic service as always. Personal service priceless..
Very efficient services and more than willing to look up numerous different options oir us
Very helpful and pleasant staff. Very happy to do business with them.
Based on analysis of 4 reviews rated 1-2 stars for Kenwood Travel
“We won't be using Kenwood Travel again”
“Booked a holiday that I leave for on Saturday and the agent has made a mistake”
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Kenwood Travel is a UK-based luxury tour operator with over 48 years of experience in providing bespoke holiday experiences. The company specializes in offering a range of high-end travel services, including tailored holiday packages to various destinations around the world. Customers can choose from a selection of luxury accommodations, personalized itineraries, and expert travel consultancy services to create their ideal vacation. Targeting affluent travelers seeking exceptional holiday experiences, Kenwood Travel prioritizes customer satisfaction and safety, operating under ATOL and ABTOT protection. The company enables clients to book their luxury holidays online or consult directly with specialist Travel Consultants for personalized assistance, ensuring a seamless travel planning experience.
Kenwood Travel receives overwhelmingly positive feedback, with many reviewers praising the exceptional service and helpfulness of the staff. Customers frequently highlight the ease of the booking process and the efficiency of agents like Carole Banks and Lai, who provide clear and informative assistance throughout. Reviewers appreciate the competitive holiday rates and the personal touch, such as courtesy calls to check on special requests. However, a few critical voices express dissatisfaction, particularly regarding post-booking communication and perceived issues with pricing and deposits. Despite these concerns, the majority of consumers find Kenwood Travel to be a reliable choice for holiday planning. Overall, the sentiment is highly positive, reflecting a strong reputation for customer service and support.
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