Karl Tatler Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We have just purchased a house using Karl Tatler Estate Agents. From the very beginning to the point of completion, they have been amazing. They were very professional and kept us up-to-date from the start to the end of the Sale. We would like to send a big Thank You to Karla Evans -Assistant Manager and Lucie Smith who was our Sales Progressor.
The Greasby Branch was very poor to say the least. They showed all the wonderful statistics of how they are the best. As soon as I signed the agreement it all changes, sales executive it was given to (Jess) was useless and got one viewer for the time it was with them. Handed over at one stage to a young gentleman who managed to get two. Went in sit with Jess to see why it's not moving as we had put an offer on another property. She said its priced a bit high (was their evaluation not mine) so I lowered it. Had made the decision they price high as their fees are the highest on the wirral, went it to give them written notice of 14 days as per their contract. Offered Jess the letter she we don't need that will enter into system. So the first day we put it on the market with another estate agent we get a call from Noah saying we were in breach of contract, why you may ask? Jess had not entered anything on the system. I work a lot with companies on Voice of the customer (VOC) They simply don't understand it. Trying to send an email to Karl Tatler himself is some what difficult for obvious reasons, but I will find a way. Quite simple if want proper customer service don't use Karl Tatler
awful.. awful.. awful. DO NOT BUY OR SELL WITH KARL TATLER.
I'm still waiting for my deposit on my house I handed the keys in on the 14th day of the month and on the 22 day of the month I phoned Beth Ellis and she was very unprofessional towards me I wouldn't recommend them as estate agents and property letting agents advertising rental property with pictures which were at least 10 years old planting shrubs in the front and back garden knowingly years down the line they will be too big for the garden asking landlords permission to cut large shrubs down or conifers and saying no even at least 5 were cut down previously finding small faults cooker cleaned £100
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karltatler.com37 total • Write a review
Very good experience with Karl Tatler for the last 9 years renting a property. All queries and issues dealt with efficiently and promptly. Thank you Calum for your help in looking for new premises over last weeks. Appreciated.
Date of experience: November 2, 2023
I have recently tried to sell a proper with Karl Tatler (Prenton) And have years of experience selling my properties and never come across a company who live on there passed success as much as Karl Tatler. They were the most expensive over 1k more than the nearest competitor. I had seven viewing of which one was a no show however KT kept it on their figures as a viewing, They attended two of the viewing and were late to both. The EPC cert I believed was covered in the price however they informed me it was an extra charge and they had put an extra £40 on the price. (Please beware you can sort your own EPC cert. On line for around £50. This is what I did. The house took 9 months before falling through when asking them for updates or information we received little to none, being told constantly there was just one more form for the buyer to sign. I believe they have forgot who they work for. Extremely disappointed and would put anyone I know off going through this experience.
Date of experience: October 18, 2023
US
Overall i was pleased with my experience. At the start i was given a realistic sales price which was achieved in good time. The staff were always friendly and efficient. My only reservation would be down to communication issues. Often i did not get replies to messages i had left. When i raised this with Sue ( manageress ) she assured me that i could always contact her directly. She was true to her word so a big plus and a thank you for that.
Date of experience: October 13, 2023
US
I sold my house with Karl Tatler. This was under the support, guidance, and overall positivity of Pippa at the Wallasey branch. She was open, honest, helpful and really great at guiding me through what is , at times, a difficult, stressful process. I felt that she was always on my side and strove to achieve the best outcome for me and the sale of my property. Calls were always returned in a timely manner, questions answered with both honesty and integrity. Both Pippa and Karl Tatler are highly recommended.
Date of experience: October 9, 2023
US
If you get Sarah Graham as your sales progressor you've struck gold.Buying a house in Wallasey was quite stressful due to delays on sellers side but Sarah was so helpful and proactive, kept us informed at every stage and gave useful advice.
Date of experience: September 29, 2023
US
Avoid these if you have a property to rent.the lady that deals with the lettings is basically a liar and will swear black is white.even when the facts are presented. We own a few buy to let properties and certainly wont be adding more with these guys.Theres way better letting agents than these charlatans.
Date of experience: August 29, 2023
Disgusting customer service. Run by a very small and pointlessly angry man. I’d recommend using literally any other estate agents
Date of experience: August 1, 2023
US
Karl Tatler Sales Progression Team saved my sanity as they worked tirelessly to bring my sale and purchase to completion. They are highly professional, responsive, proactive and outstanding communicators. I recommend them highly.
Date of experience: July 23, 2023
US
Nothing but excellent service from Karl Tatler Greasby! I haven't used them before but the initial and ongoing discussion and explanation both on telephone and on email throughout selling and buying our property was just super! The team do really go above and beyond, to detail each answers extensively and covers everything, they reply so promptly and really do listen. When I asked them questions they explained it in details each time - thank you especially to Jess and Lydia!
Date of experience: May 6, 2023
Huge thank you to the team from a buyer of a property they marketed. My purchase went extremely smooth managed well by a friendly team & bearing in mind my seller was remote. Well done & 100% recommend to anyone searching in this area! 😊
Date of experience: April 11, 2023
