Karl Tatler Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We have just purchased a house using Karl Tatler Estate Agents. From the very beginning to the point of completion, they have been amazing. They were very professional and kept us up-to-date from the start to the end of the Sale. We would like to send a big Thank You to Karla Evans -Assistant Manager and Lucie Smith who was our Sales Progressor.
The Greasby Branch was very poor to say the least. They showed all the wonderful statistics of how they are the best. As soon as I signed the agreement it all changes, sales executive it was given to (Jess) was useless and got one viewer for the time it was with them. Handed over at one stage to a young gentleman who managed to get two. Went in sit with Jess to see why it's not moving as we had put an offer on another property. She said its priced a bit high (was their evaluation not mine) so I lowered it. Had made the decision they price high as their fees are the highest on the wirral, went it to give them written notice of 14 days as per their contract. Offered Jess the letter she we don't need that will enter into system. So the first day we put it on the market with another estate agent we get a call from Noah saying we were in breach of contract, why you may ask? Jess had not entered anything on the system. I work a lot with companies on Voice of the customer (VOC) They simply don't understand it. Trying to send an email to Karl Tatler himself is some what difficult for obvious reasons, but I will find a way. Quite simple if want proper customer service don't use Karl Tatler
awful.. awful.. awful. DO NOT BUY OR SELL WITH KARL TATLER.
I'm still waiting for my deposit on my house I handed the keys in on the 14th day of the month and on the 22 day of the month I phoned Beth Ellis and she was very unprofessional towards me I wouldn't recommend them as estate agents and property letting agents advertising rental property with pictures which were at least 10 years old planting shrubs in the front and back garden knowingly years down the line they will be too big for the garden asking landlords permission to cut large shrubs down or conifers and saying no even at least 5 were cut down previously finding small faults cooker cleaned £100
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US
Karl Tatler was amazing - I dealt personally with Melvyn Hamid who is based in Prenton. He was amazing, so professional and would always be in constant contact updating us with where they were up too, and our house was sold within a week of being on the market!! Would definitely recommend!
Date of experience: March 7, 2025
Karl Tatler begged me to let them sell my house ,and promised they would get me over £700k after a year of reductions we accepted a byer at £638k the couple pulled out. Within 24hrs my ex wife was advised to reduce it 25k , they then told my ex wife selling it for £615k was a good deal !! Feeling ripped off is an understatement, stay clear they lie to get your business!!
Date of experience: October 3, 2024
As we are moving back to the UK from Greece we found a property through Karl Tatler. It was quite a challenge but Emmie Hughes in the Lettings HQ has been an absolute star. So hard working, helpful and patient. Thank you Emmie for all your help!
Date of experience: August 1, 2024
I worked with Sarah on our recent purchase of a property through Karl Tatler - there were a few challenges along the way as the solicitors raised questions and Sarah was there every step of the way, liaising with the vendor and my self to ensure that extra level of communication that you need in a purchase sometimes - thank you :)
Date of experience: July 1, 2024
US
The best estate agents ! Very efficient, proactive. I have experience of other agents and KT are the best - from start to completion. Excellent knowledge, Very friendly and helpful staff always. Kerry at KT was excellent throughout. Totally recommend.
Date of experience: April 17, 2024
Brilliant service from Karl Tatler. We put a property on the market at just about the worst time in the middle of December. Karl Tatler did a great job of the pictures/description and then proceeded to proactively phone around 200 matching clients. Viewings were generated even just before Christmas! I dealt with the Moreton branch and Clemmie Robertson was my dedicated sales advisor, she was exceptional, she has a real positive 'zeal' about her. She kept me well informed by phone and email and we have just agreed an offer. Highly recommend.
Date of experience: January 11, 2024
US
Could not have had a better experience. A big thanks to Sarah Graham our sales progressor. She kept us up to date on how things were moving along. Buying a new home is stressful and thanks to Sarah she helped make things a lot more stress free. Thank you Sarah ever so much. L&K McC
Date of experience: December 1, 2023
We decided to sell our property with Karl Tatler (Little Sutton) in October this year, initially they came out and provided a valuation etc which was all fine. We decided to proceed and listed our property for sale with them, this is when issues began to arise. The initial listing was really poor with poor photos, incorrect property information and spelling mistakes throughout the listing. We asked to retake some internal photos which they did within 3 days, during this appointment I pointed out listing errors which were corrected. When asked to retake external photos they advised me they're too busy but would be in contact in the week when they can take them, 10 days later I had to initiate contact and ask them again to come and retake the photos. We received a request to view a couple of days later, after getting the property ready to view no one turned up. I contacted Karl Tatler to chase the viewer and it transpired they had booked the viewing on the wrong day, this resulted in loss of interest and a potential sale with no explanation or apology offered and they dodged the question every time I asked for an explanation. After consulting another estate agent I was advised this would have massively affected interest in the sale of the property because most interest is generated within the first 14 days and would need completely relisting. This was mentioned to Karl Tatler who's solution was a premium right move listing which wouldn't make a difference to interest. Communication has been poor throughout with contact only initiated when I have contact them. We have now given them notice to remove the listing and my phone hasn't stopped ringing with calls from them since. Incompetence is ripe, avoid if you actually want to sell.
Date of experience: November 28, 2023
