Karl Tatler Estate Agents
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If carlsberg did awful estate agents
We decided to sell our property with Karl Tatler (Little Sutton) in October this year, initially they came out and provided a valuation etc which was all fine. We decided to proceed and listed our property for sale with them, this is when issues began to arise. The initial listing was really poor with poor photos, incorrect property information and spelling mistakes throughout the listing. We asked to retake some internal photos which they did within 3 days, during this appointment I pointed out listing errors which were corrected. When asked to retake external photos they advised me they're too busy but would be in contact in the week when they can take them, 10 days later I had to initiate contact and ask them again to come and retake the photos. We received a request to view a couple of days later, after getting the property ready to view no one turned up. I contacted Karl Tatler to chase the viewer and it transpired they had booked the viewing on the wrong day, this resulted in loss of interest and a potential sale with no explanation or apology offered and they dodged the question every time I asked for an explanation. After consulting another estate agent I was advised this would have massively affected interest in the sale of the property because most interest is generated within the first 14 days and would need completely relisting. This was mentioned to Karl Tatler who's solution was a premium right move listing which wouldn't make a difference to interest. Communication has been poor throughout with contact only initiated when I have contact them. We have now given them notice to remove the listing and my phone hasn't stopped ringing with calls from them since. Incompetence is ripe, avoid if you actually want to sell.