Showing us how to break down a question…
Showing us how to break down a question and eliminate wrong answers.
4.7
Excellent
1,000 reviews
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Review summary
Kaplan Test Prep is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Kaplan…the proof is in the pudding.
Kaplan does a great job at systematically preparing you to take the NCLEX. Little by little, it builds up your confidence in using strategies to answer questions you have never seen before. I am glad my school used it to prepare us for the exam, because based on our cohort NCLEX results, it was a successful method.
Great lectures
Great lectures , great professors
I received my package
I received my package, it was well presented and very easy to learn.
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Website
kaptest.com
All reviews
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Showing 71 - 80 of 996 reviews
JC
Poor Management and Customer service
I purchased a health class package with Kaplan and had a virtual class as well. The study materials were nice, and the class was good as well. The problem I have experienced with them is trying to take the actual test for my state exam. I tested my laptop before the exam and it said the software was compatible, but when it came time to actually take my test, I was unable to. Turns out my laptop was not compatible. I have now been fighting tooth and nail just to take this test. I've called Kaplan multiple times and have been hung up on and received different answers every single time I call in. Somehow, every time I call, I hear that the last representative had "No idea what they're talking about" and mishandled the situation. Today, I called again, and I was told I had to contact the proctoring service! I requested a supervisor as it does not make any sense to contact the proctoring service and was told I'd receive a call OR email back with no timeframe whatsoever. Horrible service. The poor management and lack of training shows by the sheer number of times I have called, with absolutely no resolution.
Date of experience: April 1, 2025
AH
The Good and the Bad
I signed up for the in person MCAT course and after Kaplan cancelled the program I signed up for TWICE in a row I was forced to attend the online session instead. The instructor was fantastic, and they had a lot of good resources and a built in schedule which was very helpful to keep me on track. However, the website itself is very temperamental. I am constantly having to reach out to tech support when pages doesn't load, the class login pop-up doesn't work, redirectory links send you into an infinite reloading loop, handout links that are expired, etc. It is very frustrating that it sometimes takes 24 hours to get a response and by then I have moved on to another source. I recommend the MCAT course only if you need: good online lecturers, content review videos and a schedule I do not recommend this for finding specific info, practice questions, or in person classes (especially in California)
Date of experience: March 26, 2025
A
Adriane
US
Kaplan Review
My experience on the Kaplan review was amazing. I learned a lot about how to break down questions and understand what they were asking of me. This three-day course will help you understand the questions and wording of the NCLEX. Kaplan is an excellent source for helping you pass the NCLEX.
Date of experience: March 18, 2025
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