Jura Watches
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Steer well clear, no sign of order
I purchased a Garmin sports watch from Jura Watches on the 30th of January 2025 for around £800. I also paid for premium FedEx shipping which should have had it be delivered within 3 days. I got an email from Jura Watches saying that there was a short delay with my package and that they will keep me updated, no problem. Fast forward till now (mid March) there is still no sign of the watch and when they EVENTUALLY respond after receiving my emails they keep making false promises saying they will have a date "tomorrow" or "in 2 days" which they never follow through with. I have requested a return which has been declined because I "never received the watch" which is ridiculous. So I have sent them an email yesterday for my order to be cancelled outright and receive a refund. Still no reply. Very, disappointed. It is my right as a consumer to change my mind and cancel my order.