Ford Rental at John Grose Reviews

Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you

I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!

Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.

This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.

The way Ryan and Shaun at Woodbridge deal with your new purchase is 5 star. Have no hesitation in recommending them. I'm glad I came back after being lured away by Rates in Essex.

Had a old fiat Punto 2004.Failed Mot and needed a lot of work. So decided time for a upgrade.browsed the internet site for Ipswich. Saw a nice Citroen C3 Puretech 2021 Black and white. Reserved online for £99 and booked a test drive. On the day was dealt with by a lovely person called Patrick Chapman (sales executive). Citroen department Ipswich. Obviously a bit daunting changing a motor after all these years. Was put totally put at ease. Had a test drive (solo). That was me sold. So I purchased it with a 2 year extended warranty and a supagard protection for the car. The day I picked it up Patrick explained everything and we went through all the controls etc. couldn't be happier and dealt with by a outstanding chap. Thanks again Patrick you the man!!.👍

Very pleased with ordering and picking my car up everything was smooth sailing couldn’t fault them

Absolutely brilliant service from these guys we are currently away on holiday had are car serviced be for we came away well I say serviced but it actually wasn’t the company back home hadn’t done there job properly any we took our car down early Monday evening as it was unsafe for us to drive home they gave the car a full service and changed the dangerous front and rear breaks collected the car today and they had also cleaned and washed it absolutely fantastic service would highly recommend

Friendly, welcoming, professional and knowledgeable service from expert staff when buying a new car from John Grose (Lowestoft).

Wasn’t hard decision to pick Kia Sportage as I was so happy with the last one also a Sportage. The help I had from Mr Alex Read was excellent. Tha after sale care is also first class.

Generally a good experience only negative was that the sales rep said he would ring me to see how I was getting on with the car a few days after receiving it which he never did and this was disappointing .

Matthew handled our purchase and part exchange professionally, and friendly.always got in touch as and when promised. Cannot fault the service and the new car is great.

James the sales man was so helpful showed me all my options and talked me through all the different cars very helpful and pleasant to deal with he is a credit to your company

Took my car into John Grose Ipswich this morning for its MoT made very welcome by the staff who were very efficient and ensured we were happy to wait whilst the car was inspected, the waiting area was comfortable, clean and had everything at our disposal that we could possibly require. We were kept informed on the cars progress whilst we waited. Many thanks to all the staff who we spoke to whilst we were there.

A big thanks to Stuart at Woodbridge ford dealer, He went above and beyond to explain everything to us about our new cars control panel ,as it was different to what we were used to ,when we picked up the new car he even gave us his card incase we needed to contact him over the weekend about anything we couldn't understand ,he also recommended areas to stay for the weekend in Suffolk ,we had an amazing time in our new car ,thanks again Stuart

From the moment we enquired about our car to the moment we drove it home, we could not fault the service we received from Ryan at Ford Woodbridge. Ryan was very helpful and informative, explained the workings of the car before I drove it home. Would recommend buying a car from this dealership, so easy.

I've bought three cars over the years and Jack has been super helpful and informative throughout. Very friendly team, tailored advice and readily available. 11/10 service! I would 100% recommend to anyone looking

We purchased our car from John Grose in lowestoft and the salesman Ben who dealt with our purchase was excellent, he was very patient and pleasant and explained everything in detail he was a pleasure to do business with a credit to the company.

All my dealings with John Grose have been an absolute pleasure. Nothing is too much trouble. Stuart Morgan dealt with the change over of my Motability car, he kept me informed about each step of the process, the whole procedure was made so easy. I recommend John Grose to anyone.

Excellent service. Ben was extremely helpful. Would thoroughly recommend.