Jo-Ann Stores Reviews

DO NOT place an online order for in store pickup!!! You will not get the items ordered. Their incompetent staff and point of sale software is outdated and cannot keep up accurately. Not only this, you get to go stand in their very long line just to have a cashier not know anything or be able to help. They call for help and the manager is equally inept and doesn't care to help or bother to help with items they no longer have in stock and you have just now wasted time, when you could have just gone to the store, picked your items and still stood in their long line, to still have an ignorant cashier and manager that don't know anything and can't help, and won't help. Don't waste your time with ordering online for instore pickup. Not worth it.

Do not deal with this organization. This is my attempt to settle a matter with this store. To Joann’s Customer service, I do hope that this matter will be resolved quickly. Over the last week, I have spent over three hours on the phone with representatives from your company. Yesterday, I talked with a representative in Ohio named Alana. I had ordered 4 frames from your store on November 21. These frames were for a set of marched antique prints. I received two frames with the assurance that the other two would arrive soon. Thinking everything would be okay, my husband and I matted, framed, and hung two of the prints. We waited patiently for the next two frames to arrive. Finally last Wednesday,December 5, I e-mailed my concerns and also called one of your representatives who assured me that I would hear from someone in your company within 72 hours. Well, no communication ever came. On Friday, December 7, I went on to my Pay Pal account to check my transactions, and lo and behold, I saw that I had a refund from your store of $23.96. Remember, I NEVER HAD ANY WORD FROM YOUR COMPANY; so the only way I knew that the other two frames would not be delivered was through my checking Pay Pal!!! I immediately sent another e-mail and again called your representative in Ohio—waiting at least 30 minutes to be connected. Finally, I spoke with Alana. She checked and found out that the other two frames were out of stock and would not be delivered. She offered to send a return label so that I could return the two frames. Well, that couldn’t be done since we had already thrown away the boxes and did not have boxes to fit the frames. As I said, these are four matched antique prints to be hung on one wall. I absolutely need four matching frames. After much consultation with her supervisors, Alana said that your company would refund the other $23.96 and that I could keep or donate the frames. I have already taken steps to donate these frames to Goodwill, and I have ordered 4 new frames from another vendor. (By the way, I spent a considerable amount of time calling other Joann’s stores to see if anyone had the frames. The store in Sarasota had one. The store in Fort Meyers stock list said that they had 3—no, when I checked, they had none. The other store in Fort Meyers listed 8 in stock—no, when I checked, they had none! We would have driven two hours if we could have located these frames since two of the prints have already been matted, framed, and hung—no small task!!) It would seem that, in your stores, the left hand does not know what the right hand is doing!!!! I checked my Pay Pal account this morning and there was no refund; so I am writing this e-mail. This will be the last action I take before I send this e-mail to Pay Pal to resolve this matter!! I shall also post this e-mail or a facsimile thereof on every review site I can find for Joann’s stores. I have been a faithful customer of Joann’s for many years. In the hours I have spent this week waiting for customer service representative, I have listened over and again to the recording that reports how important customer relations are. I have not, in this case, unfortunately, found this to be true. I would like this matter to be resolved and the refund given. I despair of anyone from your company contacting me since, for some reason, even though you promise a response, none is forthcoming. Sincerely, Sheila C. Henry

Joann lists items that they don't have. They sold me yards of fabric, then 18 days later cancelled it because the items were out of stock. Yet online they still list the items. I called customer service and the items online really are out of stock- but are still listed! I emailed again and was basically told "too bad". Joann does not care at all about customers.

My sister bought yarn in a jo-Ann store and sent it to me to crochet hats for her. The yarn was on sale for $5 a skien and two of the aliens were not the right weight for what I was making. I went into my local store to exchange them for equal aliens that would work. Was not allowed to exchange but was told I could return and get an in store card. Not knowing exactly what was happening I said ok. So the girl took enough information from me to do a police check on me. And before I knew it she gave me a card worth $5 for two skiens of yarn. I went to the yarn section thinking that maybe they were on sale for that amount. I had to use the card because it was otherwise useless. I paid $7 for one yarn. Why was I given $2.50 for one when I could have just went back and got two and exchanged equally! 😡😡😡 I will not be shopping at Jo-Ann stores anymore

It's either HIT or MISS at the cutting counter many of the people who work at the counters (no matter the location) are rude. Additionally, lines are always, always too long the wait is 15-20 minutes not matter when you go there.

Jo-Ann Stores offers good enough products I suppose. I believe I've purchased some things from them through Amazon before but they're just not memorable to me in a good way because they are aggravating me. The problem is that if you ever purchase something from them and they get ahold of your contact information, particularly your email address, they will bombard you with two or more emails per day! It's sickening! I went on their site and I filled out a form asking them to stop sending me all those emails. They gave me a couple of options. One was to never receive anything else from them and another was for something more moderate like maybe one or two times per month. I selected the latter option before Christmas of last year and these people are still loading up my inbox with countless emails and it's annoying as heck! If you mark them as spam, they'll do something to change their domain and you'll start getting the emails again a week or two later. What they need to do is to take a page from the book of companies who know how to market customers well like Zhou Nutrition and Amazon. I'm starting to get more into crafting and I would love to take Jo-Ann Stores up on some of the coupons and deals that they have when I'm ready to. And if they would just send me an email or two per month, it would be absolutely fine! But when a company ignores your wishes and they bombard you and worry the hell out of you, you don't want to buy anything from them anymore. When marketing is done right, you not only remember the name of the business or organization, but you think of them first when you get ready to purchase a product that's in their wheelhouse. Because of the way that Jo-Ann stores markets their customers, I don't think of them first. I don't even really think about the products that I have purchased from them. If they were doing it right, I'd probably be able to tell you exactly what I purchased from them and when. I'd be able to tell you what I liked about it. But because of that hard sell approach that they have, I hardly remember anything about them except for the fact that they worry the hell out of me and force me to have to press delete, delete, delete more times than I want to in my inbox. I recently wrote a review on Zhou Nutrition. I had never heard of them before until just before Christmas of last year. And ordinarily, I wouldn't be able to tell you one thing about a nutritional supplement company. I just don't pay that much attention unless something really stands out about them. Their customer service and their approach to marketing is hands down one of the best that I've seen in a while. Same thing goes for amazon.com. They are among a handful of companies that I do business with who really know how to do it right. Even Kohl's has a fairly good approach for a predominately brick-and-mortar company. These establishments all have one thing in common. They make you remember them. They make you remember that they offer quality products and that they want to treat you right. And they do it in creative ways without bombarding you with countless emails. Most take advantage of other social media platforms in addition to sending a modest amount of emails and they offer you the opportunity to connect with them if you want to. They know how to make it enticing but they don't continue to bombard you if you opt out. If Joanne stores wants to really succeed, they need to rethink their strategy and start finding new ways to reach out to their customers that will not aggravate the heck out of them.

Which complains should I begin? All the Joann store never have enough staff to assist, especially at cashier. There are always so many ppl in line waiting and they don’t seem to care how long the customer is made to wait. There are times I left without purchasing anything. And, their online order system is so bad, nothing is as horrific as their system. I ordered the yarns online (since local stores didn’t have them in stock...they never have anything in stock) and drove 45 min away to pick up my order, only to find out they didn’t have the stock either! This was 5 days ago and I’m still waiting for them to refund my online purchase. Every time I call, I’m told “it takes 3 to 5 business days”. If I don’t get my refund by next Monday, I’m going to report them to BBB. I’m never going to give Joann my business again. I’m so disappointed in them. They are disgusting.

The people are very nice however online will show that the local store has a certain number of items in stock and when you get there, they do not have them. Ordered online to be picked up in store and they canceled at the last minute putting us in a bind. They also did not credit our debit card for over a week...for their mistake!

In Albany, New York and JoAnn's Fabric store is the only fabric store within 35 miles (excluding Hobby Lobby which I don't consider a fabric store). Joann's Fabric has great deals at times but they lost their touch with great customer service. I have been shopping there for years and so many employees come and go. But the ones who are great , gets fired or either quit because of the new management. These people had knowledge of fabric because they actually sewed! They were friendly and remembered you, it was great. Now going in that store, it is cold and robot like. No brightness of energy. Just a bunch of people who needed a job is there now. Just a couple of the old school crew is left. They don't treat their employees well and they just seem miserable or I don't even notice them. It's sad.

I have been making a lot of sewing and crafting purchases, via Joann's website, for the better part of ten years. Orders are delivered timely. When items could not be shipped, I was given an explanation. The only negative here is the pricing. Some items can be purchased at a more modest price at fabric stores and craft shops.

Everytime I get the urge to be creative, I head to Joann's and they always have the best ideas and items for crafts. So far, I've sewn pillows and made my own custom shirts and they always have the best prices. Love them!

I love using Joann's site. I live several miles from one so I prefer to shop online (though I do go in every once in a while). I sign up for their newsletter and emails and get great coupons!

I ordered fabric which turned out to be not what I expected. I wanted to return it. Since they have stores in every state, I assumed that I could return at the store, not reading the return policy that they do not allow store returns and that online orders has to be shipped back which is such a bummer because I did not want to lose on return shipping after I considered my purchase a loss. I did end up keeping the fabric and have it sitting somewhere until I find an "aha" moment project suitable for it. I gave it 3 stars because they don't allow store returns.