It was COVID19 time and I had to execute a transfer of my securities from Computershare to a transfer agent in Israel.
The reason I needed this was because I couldn't trade any of my shares, since my securities were being held by a North American agent and I am an Israeli citizen, and tax laws apply to me relevant to Israel.
So after consulting many of people it all seemed mission impossible.
Eventually, I with the help of our CFO found out that I'll need a medallion stamp on my transfer request in order to verify my identity. In regular times, it would be a matter of a flight to Canada, visiting a bank and getting the medallion guarantee.
But in Covid19 times, when all is closed, almost no flights it was more challenging.
IWC is the official party recommended by Computershare for overseas citizens, requesting security transfers.
We made contact with IWC and after several emails and a couple of calls, I started the process.
I have to say I did it mostly alone, with some help and consulting our CFO, but mostly consulting IWC by email many times, at all of which they always replied kindly and fast
I had no experience in securities whatsoever, IWC's guidance, both written, examples, emails was excellent and fast.
It took me a couple of weeks (having in mind the local covid19 lock-down). Once mailed by DHL and received by IWC, it was fast.
They did the verifying and issuing and sending the documents to Canada in about a week.
Computershare, Canada has successfully received, confirmed, verified and processed all,
thanks again IWC for the excellent, patient and understanding service