Irwin Mitchell Reviews

Brilliant advice and handling of case. Always responded quickly to any queries. Always felt I was in good hands. The knowledge and expertise made me feel confident and trusted the advice given. A great service.

I contacted Irwin Mitchell after speaking with a few legal teams and as soon as I spoke with Nathan Taylor from Irwin and Mitchell, I new this was the right legal team for me. We lost our daughter suddenly in December 2023 due to menigitis' after being miss diagnosed and discharged from our local hospital. I new that failings in care had happened and I wanted to discuss if we would have a medical negligence case. Nathan was compassionate and very understanding and went through all the details of the care my daughter received. Our solictor Jack Bookey was very supportive throughout taking our claim on. He was knowledgeable and thorough. Irwin Mitchell assisted us with 3 pre hearing inquest's and then an 8 day inquest. They were not only a fantastic legal team to help represent us but all showed our family compassion at this difficult time. They used their expertise to get the outcome we believed should have been the outcome and the coroner concluded the inquest that our daughter's death was contributed to by neglect from the hospital. After the inquest we have continued to be supported by Jack Bookey who really has been a God send through the worst time of our lives. We continue the process of the medical negligence case with confidence in them.

I recently called Irwin Mitchell’s Sheffield office on +44 808 303 8125 to enquire about a potential conflict of interest before instructing them for legal representation. The experience was highly disappointing and unprofessional. On my first call, the operative had no understanding of my query and abruptly hung up on me. I called again and reached another staff member who also struggled to understand the basic concept of a conflict check — a routine step any competent law firm should handle efficiently. After explaining myself multiple times, she finally said she would forward the query to the relevant department, but then asked for my date of birth and even credit card details, stating that any work they do is chargeable. This is completely inappropriate for a preliminary conflict check, which every reputable firm should do free of charge before engagement. I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds without requesting any personal or payment details. I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appear poorly trained and struggled with basic English. I now doubt whether anyone will follow up as promised, which is why I’m leaving this review. My advice: Look elsewhere for legal representation — Irwin Mitchell clearly lacks the operational standards you’d expect from a top-tier firm.

My case was accepted in September 2022 by Irwin Mitchell and since then has been handled by Laura Hibberd Associate Paralegal with Irwin Mitchell’s Serious Injury - Resolve Team. After viewing my injuries via the live footage taken in A & E Dept and also photos taken before & after 2 Plastic Surgeries Laura guided me through the procedures, helping me with an attentive manner which assured me that I was in good hands. She has been thorough, efficient, informative and reassuring. She has remained sensitive, approachable, accessible and easy to get along with. All of that and her friendly manner put me at ease and made everything worth while as the outcome has been excellent, I have won my case. A Big Thank you to Laura and colleagues at Irwin Mitchell from Janet 🧍‍♀️

Rhiannon Tromans worked on my case very efficiently and the communication was clear.

This is the best solicitors ever I have met since I came to the UK. Communication with client 10/10

Great legal aid for a very sad Case regarding my father but Maise and Kathy managed it really well we we're very Happy as a Family with the service and would definatly recommend them Thank you so much for your time and care

Ollie and Katie were fantastic support throughout the Covid Inquiry. They helped explain the complex legal processes, interpreted the requests and requirements, advised on drafts and generally held our hand - even coming along on the day when we gave evidence. Can't thank them enough!

Very friendly, helpful team and good communication. I would not hesitate to use this company again.

Sophie was very thorough and very friendly. I highly recommend her. Once I'd had my appointment with Sophie regarding my will, it did take almost a month to actually receive my will, which seems rather too long.

I've been very grateful for the support that Katie Wilkins and Oliver Studdert have provided in helping my organisation contribute to the Covid-19 Inquiry. We had not engaged with an inquiry before, and their support in managing the preparation of written submissions, gathering evidence, and in giving oral evidence has been valuable. The inquiry process is complex and their support and guidance, as well as liaising with the inquiry, has made a huge difference to what we have been able to offer the Inquiry and enabling us to meet the requirements the Inquiry set out.

Lesly the Support and Rehabilitation Coordinator has been an empathetic, caring source of support and advice. As a Registered Nurse with vast experience in the NHS and social care sectors she understood the challenges, offered knowledgeable appropriate sound advice as well a listening ear. Nothing was too much trouble.

I experienced exemplary service from the Irwin Mitchell COP team and especially Joseph Taylor who was my primary contact. I really appreciated the service and professionalism I received I would happy refer them as a firm to others.

My family and I were represented by Oliver Collett and his team at the Leeds office of Irwin Mitchell in relation to a claim against our father’s ex-employer for his exposure to asbestos in the workplace that led to his untimely death from mesothelioma. We cannot fault the service received, primarily from Oliver, and also the team behind the scenes. From start to finish communications were excellent. Oliver is extremely knowledgeable in the field of mesothelioma cases. His commitment to his cases is second to none. Oliver was very understanding and compassionate during an extremely difficult time as our father’s health failed and he sadly passed away during the legal process. Ultimately a successful result was achieved and rightly so. Although no one wants to be in this situation, I would highly recommend Irwin Mitchell’s representation following a mesothelioma diagnosis.

Irwin Mitchell have been very good for me. They have kept me informed at every step Lucy Bloom was in charge of any funds that I had and she was very professional at every stage. I have a lot to thank them for. Emma Rush and Olivia Sinclair guided my every move. Can't thank them all enough

Irwin Mitchell have managed my case with a high level of professionalism and sensitivity. Emily Mansfield was my solicitor, I found her to be diligent, approachable and very reliable. I can recommend the firm without reservation.

The personal assistance given all the way through the process, made it a simple process and a full understanding of what for some people can be a very depressing moment. Very professional and first class service, nothing was too much trouble, thank you Fiona for a very professional service, a real asset to any company.

Excellent communication

Katy Cowans has again been very helpful when supporting a client to challenge her DoLS authorisation. Katy and Imogen Green are responsive to emails and lines of communication are kept open. I again found that working alongside Katy was a positive experience and I appreciated her advice and support.

Live Chat spoke to Kaye for over an hour she was extremely helpful and reassuring. She gave me information throughout on next steps and what i should do to proceed.