Ik heb na een jaar vast contract de eindafrekening gekregen. Deze is niet erg overzichtelijk en bij het aangaan van het contract is er een loyaliteitsbonus van 450 euro in het contact opgenomen. Deze... See more
Nooit aan beginnen ze hebben premie jagers in dienst die voor het geld gaan zo ben ik 1200 euro het schip in gegaan en op kantoor geweest maar niks
Pas op voor dit bedrijf
Gewoon TOP
mooie aanbieding voor energie in mijn geval voorlopig eerst gas ( 300 Euro bonus) en stroom lijkt er ook aan te komen en dan stoppen met dynamische energie
geprobeert om enige vragen beantwoord te krijgen word hier perfect en duidelijk op geantwoord
wachtijd telefoon contact, BINNEN no-time word er door Innova opgenomen, perfect...
Door een verhuizing moest ik redelijk me spoed een nieuw energiecontract. Achmed heeft mij enorm goed kunnen helpen, zowel met afsluiten als de spoedaansluiting regelen. Nogmaals ontzettend bedankt voor je goede hulp en raad :-)
Prima uitleg over waarom termijn bedrag anders was dan afgesproken. tips en uitleg gekregen over waar onze piek belasting zat. en Bedrag naar beneden bijgesteld. Kundig te woord gestaan.
Based on analysis of 27 reviews rated 1-2 stars for Innova Energie
Customer service2 mentions
“Just arrived in The Hague and rented an apartment”
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Innova Energie is a Dutch energy provider specializing in green energy solutions offered at competitive rates. The company provides both fixed and dynamic energy contracts featuring 100% renewable electricity sourced from wind and solar power. With a commitment to sustainability and customer awareness, Innova Energie aims to create a positive impact on environmental practices while offering clear and straightforward service to its clients.
Targeting residential and business customers, Innova Energie has established itself as a reliable player in the Dutch energy market over its 15 years of operation. The company focuses on making the transition to green energy simple and transparent, enabling customers to switch providers quickly, often within five minutes. By combining affordable pricing with personalized service, Innova Energie seeks to foster a community that values responsible energy consumption and contributes to a sustainable future.
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Review summary
Innova Energie receives high praise for its friendly and efficient customer service, with many reviewers highlighting the staff's professionalism and willingness to help. Customers appreciate the quick response times and clear communication, often describing their interactions as positive and supportive. However, some consumers express dissatisfaction with the clarity of the final billing process, particularly after fixed contracts end, indicating that the end-of-year statements can be confusing. A few negative reviews mention issues with loyalty bonuses and concerns about aggressive sales tactics, leading to significant financial losses for some. Despite these criticisms, the overall sentiment remains largely positive, with a strong emphasis on the helpfulness and approachability of the staff.
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