Hotels.com reviews & trust report

Customers frequently complain about the lack of effective customer service, describing it as nonexistent or incompetent, which exacerbates their negative experiences. Some reviewers mention that they received subpar hotel accommodations, often feeling misled by the listings. However, a small number of reviews highlight positive interactions with the staff, noting that certain team members were attentive and helpful. Despite these few commendations, the overall sentiment is predominantly negative, with many customers vowing never to use the service again.

Summary generated with AI from recent reviews

Are there any booking fees on Hotels.com?

Hotels.com generally does not charge booking fees for most reservations. The price displayed typically includes all mandatory taxes and fees. However, some hotels may charge additional resort fees or local taxes that are collected directly by the property.