5 months ago
Experienced electricians diagnosed my problem and fixed it quickly. They were also very nice people and a pleasure to have in our house.
6 months ago
Excellent service
6 months ago
They were very friendly punctual and helpful in every way, they also explained everything they were about to do.
6 months ago
prompt efficient pleasant service
David was polite, cheerful and showed up on time, gave us a quote for the job, We accepted the quote , and he did the work competently, and left us a certificate of compliance.
Easy to deal with, and very reliable.
The electrician was most helpful and so are the office staff. The problem was identified and fixed.
great turn around time and resolution
From Carol who took my first call, to all the team at the office, I just found this to be a nice example of a good family firm. Attention to detail and strong customer service.
The woman on the other end of the phone line was a very lovely lady. She helped oraganise the urgent matter in a flash. Jacob, the onsite boy, is also knowledgeable.
5 stars. On time, quick, friendly and great quality service.
Always excellent service from the Hornsby Electric team. On time, discuss the work, quote provided and work completed. We have been with them since they did the electrics for our renovation and nothing is too much trouble.
Efficiency and caring
Customer service is fantastic. Enjoyed a laugh with Cassandra. James was on time, courteous and quote was informed and accurate. Even adjusted when one item didn’t need to be fixed.
Very easy to work with. Polite, good communication and quality work
They were quick and problem was solved!
Overcharged for service provided.
James behaved with honesty and integrity. He did not try to charge me for work that was not in our interests to pursue. He was also very friendly and professional.
Very happy with the work done by Hornsby Electric and would not hesitate to recommend them. Will be using them for any future electrical work.
Job was completed on time, the team showed up at the arranged time as well
The team is always fast, reliable, tidy. James contacted me to fit me in 2 days earlier than scheduled, quickly understood the requirements, and conducted a neat installation.
Great service! Highly recommended electrician!
Very responsive. Great communication. Arrived exactly as promised. Very capable electricians. Very impressed with James and his young apprentice. Job carried out well. Might be a great service, if you could also remove the old gear from customers and if you could have a bin at your premises for helping customers dispose of the old gear. You may be able to salvage re-usable bits as a service to the environment. Will be happy to call you again and recommend your company to my friends. Thanks for the excellent job done!
The overall professionalism of both Electricians. Their punctuality and their friendliness.
Based on analysis of 4 reviews rated 1-2 stars for Hornsby Electric
“After requesting a service from Hornsby Electric to replace a single outdoor light with another one I provided, I was...”
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Hornsby Electric is a licensed electrical services provider based in Sydney, specializing in prompt and reliable electrical solutions for both residential and commercial clients. With over sixty years of experience, the company serves the Hornsby area, North Shore, and Hills District, focusing on delivering high-quality workmanship and exceptional customer service. Their team of fully qualified electricians is dedicated to respecting clients' time, homes, and budgets while ensuring a smooth and stress-free experience. The company offers a comprehensive range of electrical services, catering to a diverse clientele that includes homeowners and businesses. Hornsby Electric is committed to customer satisfaction, as evidenced by their 4.9-star rating and high rate of repeat business. All work performed by Hornsby Electric is backed by a 100% lifetime guarantee, providing customers with peace of mind and confidence in the services provided.
Reviewers consistently praise Hornsby Electric for their exceptional service and professionalism. Many customers highlight the prompt and efficient response times, with electricians arriving on time and completing jobs as expected. The staff's friendly demeanor and willingness to explain the work being done contribute to a positive experience. Consumers appreciate the excellent communication and the high quality of work, often noting that the electricians are knowledgeable and trustworthy. However, a few reviews mention issues with quotes and after-service follow-up, indicating that there may be room for improvement in these areas. Overall, Hornsby Electric is highly recommended for their reliable and skilled electrical services, reflecting a strong positive sentiment among the majority of customers.
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