Homelement Stores Reviews

I bought a sofa for £1400 and they randomly messaged me that they forgot to update their stock and they actually don't have it. My money is processing back and have to now wait for it to come back lol NEVER BUY FROM THIS COMPANY

I had read a lot of the negative reviews about this company and had meant to order my two sofas, available from several suppliers, from another store. I had the items in my cart from a few different stores so I could know the final price to me including shipping and taxes, etc. I accidently clicked and paid from Home Elements by mistake and didn't realize my error until the next day. However, I was able to contact a knowledgeable live rep the next day, which made me feel better, plus the price was so good and I felt that I could use buyer protection from Pay Pal if things went south, so I decided to take a chance and keep the order. I am very glad that I did. I received my two couches in perfect condition in less then three weeks, which is great in the middle of a pandemic, with numerous supply chain issues. The automated notifications were sufficient from both the store and their delivery service that I never needed to contact a live rep again to know what was going on. I did have a couple delivery delays due to driver illness and an ice storm but AM Trucking kept my informed and the pandemic has taught me to be more tolerant of delays and I am grateful to receive some products, like furniture, in any reasonable amount of time. I know for a fact that some furniture items are out for months away, because I am still patiently waiting for a special furniture order from a trusted brick and mortar store that we've used for years which we ordered in October 2021 that's not due to be filled until April 2022. I can only attest that for us Home Elements delivered a quality product at a great price with free delivery and in a reasonable amount of time while auto communicating with us every step of the way and with access to a live representative when we reached out for reassurance. We are very happy with their service and their product.

My wife and I ordered a dining room table with chairs And a bench as a set from home element and the next day they tell us we purchased just the table And took down their post selling the set as a whole. Of course I declined the order but I still feel they should have honored the purchase since I knew for a fact what they did. Be cautious ordering from this place.. things change on a dime!

I bought a Jackson sectional from Homelement. Shipping process is terrible. They would not arrange otherwise . It’s curbside delivery . I live in an apt and this was a very stressful experience. Don’t buy from this company.

Just don’t buy anything from this place it is real bad We bought a bedroom set for my kid. Picture looked nice once we got delivery the quality was so bad which I didn’t believe my eyes what we got all rough unfinished sharp edge first my child foot got cut by edge and hurt and each time we change bed cover for sure one hand get hurt. I request return and refund, they didn’t accept we I push they put condition for return which was two times more expensive than purchase price. One person is sales person, manager, supervisor and customer service and her communication is another problem. Finally they sent technician when he got our home and checked bedroom set he said this is really disaster. However, when I contacted Homelement they said technician said everything was ok it seems like they changed everything the way they want it.

I purchased an item on 4/30 to surprise my wife for Mother's Day (5/14). By the time Homelement provided a reply on 5/10 indicating that they didn't actually have the item that I'd purchased available for sale, I couldn't recover with my plans to surprise my wife.

I had an oversized farm table custom built, but needed to find chairs to compliment the table. After several searches, I came across Homelement. The prices were reasonable compared to other companies. The order was shipped relatively quick and received with no damage. We had to order a total of six chairs and all but two were of high quality. The two in question didn't seem to have the finish completed on both sides. Overall we are very happy with our purchase. Once we figured out how to assemble the first chair, the others went together quit smooth. I would recommend this company and have recommended to the furniture maker of the table for a suggestion to his other clients that might want to purchase complimentary pieces.

Surprised the dining set we bought was delivered without assembling. A heavy weight package that all of a sudden we had to handle with difficulty.

I had never heard of Homelement prior to ordering so was a bit hesitant but I was able to find the furniture that I wanted that was out of stock other places so I took a chance and glad I did. The service was very good overall. I wish that a full service shipping/delivery option was available to people outside of NJ as that's a service I value. The only "complaint" I have is that I was not contacted to set up delivery as is noted in the confirmation. I hadn't heard anything about delivery so I finally called only to be notified that it was being delivered that very day!! This was a problem because I needed to have help to get the items into my condo and up the stairs and this help had to be scheduled in advance once I had set up my delivery date/time. So, I had no help arranged and had to call the delivery service and talk to them about paying to have the items brought in, which I was able to do. As noted, it would have been much easier to just have this option in the first place. Also, I travel frequently so it's lucky I was home when delivered but had I been out of town, what would have happened? It's important for something like this that the delivery be scheduled by calling the purchaser as is noted in the confirmation e-mail received. All that said, the delivery customer person I spoke with was very helpful and apologetic that the procedures hadn't been followed. The furniture itself is beautiful and sturdy and I'm very happy with it. I would definitely order from Homelements again.

The company was great, the furniture was better than I expected, the dressers have some flaws, but nothing I can't live with. I would recommend them.

The bed we ordered with delivered in a very timely manor. The bed is of excellent quality ie very sound and a beautiful fit in our guest bedroom! We love it and would highly recommend this company!

We like our bed that we purchased through Home Element -- it's a good product, and relatively easy to set up. The shipping process was not good. I had difficulty knowing when the delivery would happen but was told that I needed to be on site for the delivery to immediately evaluate both the packing and the product. Additionally, the boxes the bed pieces were packed in were quite damaged (several large holes about one foot across) and so I wondered if this would affect the product. Fortunately, it did not but I could see that this might easily happen in another delivery. I also read through the instructions should the product be bad and it looked like a costly deliberation (which fortunately I did not have to do) both in terms of time as well as costs.

I ordered 8 office chairs. All of the chairs came in a timely manner, but one chair was damaged. I contacted the company, filled out there damage report, sent in pictures and they sent a replacement right away. Placed another order for a draft chair, came in a timely manner with no issues. Would highly recommend this company to anyone.

I searched the internet for a certain coffee and end table set. Every site wanted more for the same set. This site saved $60 for me and the quality is fantastic! I love my living room now!! I had no problems with shipping and no damage to my furniture. I don't believe that you can go wrong with Homelement!

I was little skeptic about the store initially as I haven't heard it before. I ordered Cindrella Canopy bed set for my daughter and I was told it will take 3-4 weeks to deliver the product during our initial call. To my surprise I received the items in a week and all the items arrived in good condition. Moreover the quality of the furniture is excellent. Overall I am very happy with my purchase with Home Element.

I bought a bedroom set and several other items and I love everything. Their customer service was very helpful and courteous. I would recommend them to anyone.

Product was delivered on time, and price was much better than other stores. Product according to expected.

The price beat out anything in town and the quality was great. It got here faster than ordering from a store and I didn't have to pick it up or pay extra for delivery. Highly recommend Homelement~

I was maxed out with my credit but I got approved here anyway. The curio cabinet is really nice and good quality. As soon as I move into a house I'll purchase more stuff from here. Also the past option makes this even better.

I ordered the full size bed, dresser / mirror, and night stand. THis style of furniture was perfect for my 1900's Victorian home. The furniture arrived quickly and without damage. The boxes had some minor damage but this had no effect on the furniture as it was well packaged. The collection is absolutely beautiful! Very well built. I am very pleased with the furniture. I know my daughter will love it once she sees it.