Home Gallery Stores Reviews

Ordering was easy. Follow up emails were great. Wonderful service

Website was easy to navigate. Tables came as promised (1 day delay due to shipping company issue). Tables looked like picture and description.

I placed an order with Home Gallery stores. When I submitted the order, I was told the product would arrive in 3-4 weeks. Later, I got an email saying mine would ship in 10 weeks. Then a couple weeks later, I received an email saying my item would ship in six months. I called the company, and they confirmed my ship date for 6 months later. I canceled my order at that time. I spent hours looking for an alternate piece of furniture. I placed an order with a different company. An hour later, I received an email from Home Gallery that my item had shipped. When I explained that I had canceled my order based on the communication I had received from them, they charged me a restocking fee of several hundred dollars. They told me I could not cancel an order that had already shipped. The order had actually shipped five days prior to them sending me an email saying it was six months out. They told me that that ended up being an error, even though they confirmed that date when I called them. Now they are holding me responsible for paying a restocking fee for an item they told me wouldn’t be shipped for six months. I definitely would not trust this company, and I would not order another thing from them.

I wish there were zero stars to give. I ordered a leather reclining sofa in 7/22. It worked for about 3 weeks. Then one of the electric motors broke. They told me they would grant a $100 "allowance" to have it fixed. It cost $400. Then the other electric motor broke. And then it broke for a third time. Clearly, I have a defective sofa. I have never received any compensation for my repair bills. Their most recent offer is to replace the sofa, but I have to pay shipping ($500) and they will not take away the broken sofa! So my sofa has only worked for three weeks, I've spent $800 in repairs, for which I have not been reimbursed. And now they want me to pay to have a new sofa shipped and pay to have the broken sofa removed! What a nightmare!