Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
Useful
Share
4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Useful
Share
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Useful
Share
Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
homeenergy.co.ukAll reviews
272 total • Write a review
Showing 231 - 240 of 268 reviews
ME
Sabrina was very polite and helpful
Sabrina was very polite and helpful. Fully resolved my request.
Useful
Share
SA
One of the best Suppliers
This company is great for customer service and has the cheapest tarrifs going. For a relatively small company they are very good compared to the larger energy supplier. Very quick to resolve any issues that arise. My Gas Smart meter had stopped sending readings and stopped connecting to my smart display. I had multiple previous suppliers who said it was a network issue and there is nothing further that could be done to fix the issue and even said a new meter would not fix the problem. Switched over to home energy and they were willing to send an technician to replace the meter and guess what its fixed the problem. Also home energy records meter readings from the smart meter on a daily basis while most other suppliers pull the reading infrequently. This is great when the price cap changes as you get accurate readings as they pull readings daily. Most other suppliers do not do this and if they do not pull the reading on the day the price cap decreases then you end up with estimated billing. with Home energy this never happens and it is always accurate bills as they collect meter readings on a daily basis. The only area for improvement is maybe a usage tracker on their account.
Useful
Share
MB
Avoid
When I originally did a quote from Home Energy they were the cheapest so I took the deal only for the deal to change on my first direct debt. Then I gave my second month of meter readings in march and the account never updated so I was not able to keep a track on my usage or credit. Now I have gone to a new energy supplier after just a couple of months of being with them and when I ask for my final meter readings to be updated I never get a reply I have sent between 3-5 messages and nothing so I will never return no matter how good of a deal they offer in the future.
Useful
Share
RB
Extraordinarily poor customer service - avoid!
Extraordinarily poor customer service. Pick holes bury head in sand fob off etc etc but not do anything to resolve long standing issue 5 months after I joined. Thankfully I have no exit fees so once the forthcoming Ombudsman escalation is concluded, and adequate compensation credited to my final bill, I will very happily move to a Supplier that is both competent and customer focused!
Useful
Share
LV
Friendly and Professional Service
Ben, Roger, and James from Home Energy Save came and input some damp channels. They took the upmost care to ensure that was very little damage done. And when they completed, the clean up job was so good that you couldn’t tell that any work had taken place. Overall, a friendly group who took the time to explain clearly what the process was going to entail. They even took some time to provide some suggestions on what could be done to further to prevent future damage caused by rain.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.