Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
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4.2
Great
272 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
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Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
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Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 211 - 220 of 268 reviews
CB
Prompt response and friendly service.
Prompt response and friendly service.
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SG
Email customer service has been great
No phone lines, butSabrina dealt with my request swiftly and efficiently via email. Thank you very much!
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JM
We had a fire and our meter needed replacing
We had a fire and our meter needed replacing asap. Home Energy came out the next day to do it. Fantastic service.
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AB
Had a call with Jati today very…
Had a call with Jati today very professional and attentive service. Thanks
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KT
Jati : Very Professional and Polite
Jati dealt with my concerns very professionally and politely. Very reassuring....
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LP
Speaking to a human and not AI
Just transferred my energy and went online to discuss sending an opening meter reading and was actually chatting with a human being - and an extremely helpful and nice one at that! Many thanks Jati! What a fantastic first impression of the company
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NH
Excellent customer service yet again…
Excellent customer service yet again advisor totally understands customers needs
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