Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
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4.2
Great
272 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
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Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
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Speedy & helpful email response to a…
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total • Write a review
Showing 201 - 210 of 268 reviews
CD
Hiren was quick and prompt with all the…
Hiren was quick and prompt with all the information I needed
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ML
Great customer service especially from…
Great customer service especially from Sabrina. Patient and helpful throughout. Thanks again 👍
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SR
Habib was honest and friendly
Habib was honest and friendly, answered all my questions and reassured me about my upcoming statements
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AH
Jatinder was very efficient and helpful…
Jatinder was very efficient and helpful and made a call that I thought would have been tricky, a really pleasant experience.
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EM
Good professional response to my…
Good professional response to my problem. Patiently waited for me to take a meter reading and dealt with me efficiently and with empathy.
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aq
No relection on Sabrina in any way as…
No relection on Sabrina in any way as she did her job in a very professional manner but the whole episode was very stressful and annoying to say the least. I will think twice before i consider Home Energy for my energy bills
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js
Super responsive and friendly!
These people are very friendly and helpful they go the extra mile. After being used to the absolutely dreadful British Gas for years it's a breath of fresh air. The response if fantastic it's either instant or just a few hours. The same day every time! With BG it took about 10 days and it was real clots you were dealing with to the point where you would think "are these people taking the mickey they can't be that bad!" Yes ...they were! Oh and I forgot to mention Home energy are cheaper too! This is a genuine review I am not a shill.
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