Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
Great Dealership Experience
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
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hiltoncarsupermarket.co.uk1,000 total • Write a review
Everyone on the team, from Bob, the floor manager, to the sales representative who helped me, was very respectful When it came to my purchase, the finance team was really helpful. I'm thrilled and could not have asked for a faster and painless purchasing experience. Cheers!!!
All round fantastic experience. Highly recommended you would not regret to go and have a look around there. No waste time at all. It was a truly pleasure day..
Everybody who works in Hilton Car Supermarket were very friendly and professional in the same time that we did not feel under pressure at all while we were there.
I went there and bought the car I wanted, which was immaculate. I had a wonderful sense about the place as I walked inside the showroom. The staff who dealt with me were great.
Bought a discovery from here end of March, engine light has come on and independent garage has done a diagnostic test and found that there is a mager fault, that has been switched off by a computer diagnostics machine and tampered with recently. which will cost thousands to fix and Hilton’s are ignoring my emails and calls. Terrible after sales and untrustworthy company. After paying £13100 I have a broken car less then 2 months after purchase! Also when I drove off after purchasing the car it only had 3miles of diseal in it! Only enough to get to the nearest petrol station. This was the first red flag! I am contacting trading standards. Do not trust these people! I feel absolutely taken advantage of and robbed.
What a lovely sales staff. Couldn't have been more helpful. Even went the extra mile to help us get the best insurance quote in order to drive away the same day.
I was looking for a new car for months and then I saw a BMW 2 series advertised with Hilton Car Supermarket, I went to see the car and took it for a test drive, and was talked through the car and it's spec's. Given plenty of time to look around the car without feeling rushed. the car was perfect. Loved the interior and exterior. there was no pushy sales tactics. Very good service and experience in buying the car.
I recently purchased an Audi A5 It was in excellent condition with good mileage and at a reasonable and fair price. Just what I wanted. They truly went above and beyond to help. Would definitely recommend to family and friends as there is a huge range of cars to look at. Very happy that I chose to go to Hilton Car Supermarket.
Staff are helpful... whilst you're buying soon as they've got your money and sold you and absolute nail. You are better of writing a note in a bottle and sending it to sea than ringing the aftersales team. Car was delivered with bits hanging off it and cutting out when driving broke down before I even got to the end of the road, since then they have been impossible to get hold of, lied to me saying manager has gone home so can't do my refund. 5 mins later he's on the phone only way to get hold of them is to ring the sales team and trap them into speaking to you because aftersales just ignore the phone or put you on hold then end the call. Still waiting for my money back from these absolute scumbags. Please dont buy from here .
