Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
Great Dealership Experience
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
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hiltoncarsupermarket.co.uk1,000 total • Write a review
Zain was very helpful and knew a lot about the car I was interested in. Successful purchase
Terrible company, have reported them to trading standards. I purchased my car and less than two months later was undriveable. I noticed the engine was leaking turns out the gearbox was also broken. Took 3 months of getting ignored for them to finally collect it. They have now had it for a month can not give me a date when i can collect my car, they feed you continuous lies and tell you what you wanna hear when there just full of you know what. They just hope people give up hope and go away so they don't have to do their job.
From beginning to end, the whole experience was exceptional. Every stage of Jay went straight above, and the transfer of responsibility procedure was unlike anything I've ever faced. It would without a doubt suggest.
Your diligence and consistency go along with your excellent communication with clients.
Really smooth experience, Cairo was excellent! Great deal on trade in of my car, very happy!
I have nothing to say. Shahzaib was a genius. He guided me through the process, assisted me in finding cars, and discovered my favorite. Shahzaib was willing to answer almost every question I had. I am really glad that I choose this company.
No problems with a fairly decent service up until the car was in my possession. They asked for a holding fee to take the car off sale which I paid. I was told this would be returned to me once the car had been bought. 5 months later and I am still chasing this. I have called several times and have been told that a manager would call me back. I am still chasing and waiting for this. I have also tried to call to get a sensor fault fixed under warranty. I spent 1 hour and 15 minutes on hold in a queue of 4 people. The que went down by 1 person in this time. It seems like Hilton Car Supermarket are not interested in after care. It feels like I have been robbed and ignored. I wouldn't recommend. Update 21.05.25. Following the reply from Hilton Car Supermarket below on the 08.05.25 I have not been contacted to rectify any of the issues. I did call the salesman that sold me the car, he told me that the deposit would be returned straight away. I am still waiting. Disgraceful.
discovered my dream car and fulfilled all of my requests.
was the thrilling moment of purchasing our first family car! We found the car we needed thanks to Karam, who was excellent from the beginning to the end and made the whole thing very simple for us.
