Efficient customer services
I had an issue with a garment. Customers services were polite, professional, and efficient. My query was resolved effectively. Therefore, I would buy from this company again.
I wouldn’t even give 1 star. Apparently no one seems to work behind the scenes? Takes over 3 months to get an unsatisfac...Read more
I have not received my order and I have not received a response from either of my emails I sent to their customer servic...Read more
Awful, took two weeks to ship the package I ordered 3 items and only recieved one item Ordered via TikTok shop. Do not...Read more
Ware kam viel zu spät an. Ich hatte es zeitlich zum Geburtstag meiner Tochter bestellt und die Sachen sollten auch eine ...Read more
I had an issue with a garment. Customers services were polite, professional, and efficient. My query was resolved effectively. Therefore, I would buy from this company again.
Clothes were well packed with the label and tag intact. Quick delivery.
I purchased a few items for my holidays from HiddenFashion.com. I was very dubious to start after reading reviews but I shouldn't have been. Easy shopping experience great prices. The shipping costs were great. The items arrived when expected. Clothes were great quality and fit perfectly. An item sent was different to what I had ordered. Contacted via messages and issue resolved immediately. I am very happy with the customer service, the clothing and the prices!!
They are scammers!!! Do not buy from this site!!! ORDER #305623 I asked for the parcel number 3-4 times - they wrote that there was no delivery to Poland (although you can place an order with delivery to the European Union). I asked for a refund of £91. They wrote that there is a delivery to Poland:) I asked for the parcel number, there was no other answer. Strongly do not recommend, avoid these scammers! Their support is 90% automatic, it is very difficult to get an answer. Review update 30/05/2023. I managed to knock out all my money 91 pounds. I had to send 6 more letters to automatic support. Finally, a real person answered. Thanks to the bad review here, I received a refund in two payments. Still do not recommend this store for shopping. If you do not ship to other countries, disable this option!!!
Ordered a lovely blue cropped lace top which was so stunning I wasn’t expecting the detail to be so on point but it was! I also ordered the 10 piece mystery bag and was amazed with what I received! Perfect options for the summer aswell as a cute small bag to accessorise. Overall the quality of it all is amazing will definitely be using this site again :)
Good Store and product from my experience! I wold recommend it. In a begin, I was crusty and demanding, worrying about fast feedback and shipping. This store operates slower than many online stores with conformation of order but delivery is great and if item is no longer in stock than store returns money ASAP. An old front page logo needs to be updated and coloured using modern formats I think. It will bring more trust. Lots of sales, I like it. Will shop again. Thank you.
Over the moon with my purchases excellent product and service and quality
loved my order, would repurchase xx
True to size with lovely qualities
Honest I’ve bought so many of these now I’ve lost count! Always good stuff and not thrown anything away yet! Highly recommend!
I purchase Denim Tie Dye Print Denim Jacket with Frayed Hem from hiddenfashion.com. The Jacket came quicker than expected. It is a lovely item and better than expected with a fantastic Price!! It has already become a staple part of my wardrobe The Hidden Fashion have provide a great service and excellent communication. I would buy again from Them.
I purchased a 10 item mystery box via tiktok. Very happy with the purchase as the clothes I received were excellent quality and the shipping was so quick! I was missing a few items from the purchase but after speaking to customer service, they were quick to fix the issue and offered me replacement which is amazing, as some companies won’t even acknowledge it. 100% recommend this company, I have purchased prior to this order too and the previous orders were just as good! Thank you so much 😊
Brilliant value, was over the moon with my trousers and got a great bargain
10 item mystery parcel was delivered really quickly and had a really good selection of items, mostly from Pretty Little Thing, all good quality and excellent value for money.
Order two pairs of jeans of hidden fashion. Really good quality and really good price! Really happy with my purchase and will deffinatly be purchasing again!
I purchased a mystery box through TikTok recently and I was very happy with it! The quality of the items was great, the selection was amazing. It was shipped and delivered really quickly and overall I had a great experience. Will definitely order again!
I loved all the clothes I got fitted so well. Would definitely recommend and buy again.
Bought the mystery box and was pleasantly surprised with the variety of clothing that was in there as well as accessories. The sizing was great on most items and I would definitely buy again. Arrived in good timing also ☺️
One item was two sizes below but thw others were perfect
Placed an order, delivery time stated 3-7 working days. Sent them an email on day 7 and item has not been shipped. No reason as to why this happened. They cancelled my order rather fulfilling it. Keep your customers updated on orders.
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Hiddenfashion receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include mystery, great, amazing, good. Critical feedback often cites order, refund, company, days. Overall sentiment is balanced at 2.8 stars based on 100 reviews.