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HomeHenleys Estate Agents Reviews
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Henleys Estate Agents Reviews

4.714285714285714 out of 5 stars
4.714285714285714 out of 5 stars
4.7
|Excellent|84 reviews

Last reviewed 10 months ago

TrustScore

4.7
4.714285714285714 out of 5 stars
Excellent
5 out of 5 stars
76
4 out of 5 stars
2
3 out of 5 stars
1
2 out of 5 stars
0
1 out of 5 stars
5
84 reviews in total

Review summary

Henleys Estate Agents receives overwhelmingly positive feedback from customers, with many praising the exceptional service and professionalism of the team. Reviewers frequently highlight the friendly and helpful nature of the staff, particularly singling out individuals like Bob Cheema and Jill for their outstanding support throughout the property selling process. Consumers appreciate the agency's comprehensive knowledge of the local market, which contributes to a stress-free experience. However, a small number of reviews express concerns about unprofessional conduct, particularly regarding deposit issues, which detracts from the overall positive sentiment. Despite these criticisms, the majority of experiences shared reflect a strong commitment to client satisfaction and effective communication.

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Based on reviews, created with AI

See what reviewers are saying

Zainab Sharaf
Zainab SharafFeatured

10 months ago

5 out of 5 stars

Friendly

Original bad review was for the wrong estate agents. Although I have not dealt with this agency for house sale purposes, they have been responsive with wit and friendliness.

Anthony Bates
Anthony BatesFeatured

10 months ago

5 out of 5 stars

A first class estate agent

A thoroughly professional and helpful estate agent with comprehensive knowledge of the local area and the property market.

Kulbir B
Kulbir BFeatured

Over a year ago

5 out of 5 stars

Outstanding Service

Outstanding Service – Highly Recommend! I cannot recommend Bob Cheema enough! From start to finish, he was nothing short of exceptional. Selling a house can be a daunting process, but Bob made it sea... See more

Natalia Bunduchi
Natalia BunduchiFeatured

Over a year ago

5 out of 5 stars

It is a responsible and kind agency

It is a responsible and kind agency. I had only beautiful moments with all the staff, they helped me when I needed it. I am grateful and thank them all. The best.

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Anupama Kapoor
Anupama Kapoor
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

The staff at Henleys Estate Agents particularly Jill have always been proactive and punctual in sharing information and carrying out the required actions for the property.

The staff at Henleys

Helpful?
Balraj Bhari
Balraj Bhari
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent service from all the Team

Excellent service from all the Team. Very helpful and efficient. Definitely recommend them.

Helpful?
Frankie
Frankie
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent Services!

I am very happy with the excellent property services provided by Henleys. As a foreign landlord, I need to find a trustworthy and reliable agent to handle all the matters related my property. From the sourcing of clients to the ongoing property management, Henleys demotrates professionalism, responsiveness in dealing with the matters of the property and keep good communication and relationship with tenants. I have no doubt to recommend Henleys to others for the property services.

Helpful?
Leena Narotamo
Leena Narotamo
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Service is Too Good n Quick

Service is Very Good, staff is 100% helpful, N look After property very well

Helpful?
Karan Singh
Karan Singh
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Very good service throughout.

Very good service throughout.

Helpful?
Xhevahire Mataj
Xhevahire Mataj
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent service

Excellent service

Helpful?
Vinay Sharma
Vinay Sharma
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent service

Excellent service, very professional and lovely staff. Very happy with the service for last 6 years. No complaints. Thanks to Ken, Mikhil, Jill and all of the Henley’s team. Dr Sharma

Helpful?

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Kishor
Kishor
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. I received great service

Helpful?
MAK JOHAL
MAK JOHAL
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Faith restored

I have never been a fan of estate agents but right from the start Ken and his team have been very helpful and proactive during the sale of my property and they managed to negotiate a better price then I was expecting. The team have a can do attitude and always are polite and friendly

Helpful?
customer
customer
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Great Team

Helpful staff. Provide you right guidance and they communicate all charges very correctly and professionally. Recommend to any buyer, landlord and tenant.

Helpful?
TRIPPLE T'S Gmail TRIPPLE
TRIPPLE T'S Gmail TRIPPLE
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Henley team has been fantastic…

Henley team has been fantastic throughout the year. We couldn't ask for a better estate agent. Always at the other of the phone. Keep up the good work.

Helpful?
Anil Sandhu
Anil Sandhu
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent service all around very…

Excellent service all around very friendly and professional everyone knows their jobs

Helpful?
Hardeep Mangat
Hardeep Mangat
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Amazing service

Amazing service

Helpful?
Sharan
Sharan
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Thank you so much

Thank you so much for renting our properties and finding good tenants. The rent is always paid on time, Henley’s rent and manage our properties in hounslow, Kensington and Ealing. Ken and Mikhil explained everything so clearly, no fine print nonsense. The tenants are great and no issues. They take care of all the works within their team and email me with updates and invoices. It has made my life so much easier being a landlord who travels so much.

Helpful?
Nitin Phakey
Nitin Phakey
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Excellent service

Excellent service. As a landlord I would 100% recommend them. They address all my issues straight away.. couldn't ask for better

Helpful?
rosalyn bartholomew
rosalyn bartholomew
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Henleys Estate Agents - highly recommend

Henleys Estate Agents have managed my rental property extremely successfully and have now sold it for me. Bob, Mikhil and Jill have been absolutely exemplary - looking after my property superbly and maintaining an excellent relationship with the tenant as well as making sure that the property was well looked after. I would highly recommend the team - they have been unfailingly hard working and committed to the best customer service possible.

Helpful?
Mehdi
Mehdi
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Outstanding estate agents

Henleys are not your average estate agents. They always go the extra mile to support tenants while representing their landlords' rights diligently. The agency is managed to a high standard and the staff are outstanding. My wife and I have found them not only to be helpful but also tactful, and respectful under all circumstances. Thanks to all the team.

Helpful?
danny kay
danny kay
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Bob is fantastic !!

I am a property developer and I hired Henleys estate agent to sell a few properties. They was one of the best estate agent I have ever used in my career. Bob was fantastic in keeping me up to date. Being honest with me and making me feel relaxed during the whole process.

Helpful?
Gurcharan Kapoor
Gurcharan Kapoor
1 reviews•New Reviewer
over 4 years ago
1 out of 5 stars

reply as u mentioned so many thing…

reply as u mentioned so many thing this is all lie couse u want to cover up your unprofessional response I call somany time to u r office they dint reply to me i speak each and every one of ur team i share my problem but they said dont call us we cant do anything and end of the day u keep my deposit and now u saying ur team work hard .ur company work hard to not help of any tenet .they work hard to keep there deposite i will advise other people to dont deal with ur company

Helpful?
kapoor
kapoor
1 reviews•New Reviewer
over 4 years ago
1 out of 5 stars

this agency is a very unprofessional…

this agency is a very unprofessional agency which refused to help me with my situation. they would constantly charge me repairs which werent supposed to be charged. i had issues with my hot water and cooker for 3 years where i had to order take away everyday. despite that they still wouldnt fix the issue. the landlords are very rude as would abruptly come into the house ay early hours and abuse me and my family verbally. this is the worst agency i have been with and i domt recommend anyone to rent a house from then. they are veey biased company and will alwaus side with the landlord. they never give the deposit back.

Helpful?
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About Henleys Estate Agents

Henleys Estate Agents is an independent estate agency specializing in residential and commercial lettings, property and block management, and sales and investment advice. The company is dedicated to providing a transparent and efficient property journey for landlords, tenants, buyers, and sellers. As licensed ARLA Propertymark agents, Henleys Estate Agents adheres to high industry standards, ensuring client money is protected under the Client Money Protection Scheme. The company focuses on building long-term relationships with its clients through personalized service and a commitment to meeting their property needs. By offering services such as free property valuations and extensive property searches, Henleys Estate Agents aims to support clients at every stage of their property journey. With a dedicated team of professionals, the agency strives to deliver high-quality service tailored to individual requirements.

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