Negative News: An Update on my previous 5 star rating
6/7/2025 Update: HelloLanding did NOT handle my issues within the promised 7 Day Guarantee period. They offered $250 compensation (the same as they give for a referral) and waived my final cleaning fee ($150). BTW, read it carefully. All they offer is to "allow you" to move and not necessarily within the same property!!
My last stay had response issues with the 24/7 "help" line, but the actual apartment lived up to the advertisement (curated, home experience). This unit did not. No walkthrough was conducted. It was NOT cleaned well unless you are a student (nasty air vents, dirty kitchen fixtures, dirty floors except in the middle, etc.). It is in serious need of a repair and paint job (looks like student housing). There was broken furniture on my porch that took 2 weeks or more to replace. Temporary "supplies" were few and USED! Broken lights in bath and kitchen. No blanket for bed and extremely thin cotton bed linens. Kitchen was NOT well equipped, warped frying pan, no measuring spoons, serving dishes, etc. The soft-close door to the apartment doesn't "close" all the way. You must always remember to pull it shut after you enter with your hands full of groceries, etc...hopefully no one is lurking around...they think its good enough ladies!
MOST importantly, the 24/7 service is nothing more than an answering service now. They will be super polite but can never actually help you. They simply give the message to your GM (who is usually out of state, probably not in your time zone and doesn't work weekends).
Blessing did as good a job as she possibly could working within the confines of the Landing Org Structure and company processes and policies. For instance, she had to "escalate" replacing the damaged furniture, but wasn't authorized to do this task from management until long AFTER the 7 day guarantee.
When escalating above the GM, district personnel will not set up specific times to call to address issues preferring to say, call whenever, and then they are not available. Wait times have been 15-20 minutes, and then you are told they are "busy" today. Whaaaaat?
They have poor relationships with the properties (maintenance in particular) and neither the Landing customer sales people or the GMs are very familiar with the properties/apartments they sell/manage from out of state. I was put in an apartment across from the railroad tracks. He had no idea.
I had to cancel multiple business meetings to address these issues. No hit the ground running here, business travelers. And it is NOT a curated, all the joys and safety of home experience. Everyone will always be super nice, but very little will be done especially in a timely manner. I'm going back to corporate housing!
It seems they are investing in a lot of technology and not much for boots on the ground. A common practice for Venture Capital start-ups that can run through personnel but use the tech stuff for the next venture. Hourly contractors are used for all the onsite stuff and overworked. GM turnover seems to be high. You will not see your "host" again after being checked in to the apartment.
TrustPilot rankings are padded with constant requests for you to rank interactions. I suggest you wait until you understand the product/service in which you have invested before helping out the contract workers who are doing the best they can to pick up the slack.
