Landing
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I have had a pleasant experience using Landing. I was locked out of the apartment for 14-15 hours.
I have had a pleasant experience using Landing… until I didn’t. I came home after being out all day, went to unlock my door, and nothing happened. No light, no numbers to type in a code, absolutely nothing. I tried deleting the app and redownloading it per instructions I found online and nothing seemed to work. I ended up calling and talking to a woman named Isabel who said the battery was out on my lock and that she would figure out what to do and call me back. I was told there would either be someone coming out or they would send me information to have me stay in another unit that night. This happened around 4:00pm and I heard absolutely nothing from them. I ended up having to pay to get all my nightly essentials from the store and had to stay the night at a hotel next door. EXTREMELY unprofessional. The next morning I contact them again and was sent a door code… which baffled me considering I said the battery was out and I couldn’t even type in an access code. I contacted them at 6:00 and finally at 7:30 they sent a local locksmith out. The locksmith said he could not fix the lock and he ended up calling Landing who told the locksmith to break the lock and replace it with the original deadbolt, which keep in mind was not anywhere to be found in the apartment. The locksmith ended putting a new lock on my door and gave me the keys. Landing did absolutely nothing to help the situation, except call a locksmith 14 hours after my original complaint, which if I would have known that was the solution they were going to offer me I would have called a locksmith myself last night. I am repulsed by the behavior of this company and to top it all off, nobody has called me to check and make sure everything was okay. My piece of advice to you? Go with AirBnB cause Landing doesn’t care about your wellbeing whatsoever.