Landing
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Absolutely unacceptable experience
Absolutely unacceptable experience. I arrived after a 26-hour drive to find an apartment that was not only disgusting but clearly not cleaned before my arrival. There was a moldy very stinky hairball in the sink, brown stains on towels, black hair all over the bed and sheets, and a stain on the mattress cover. The apartment didn’t even have a trash bag — I had to walk to the store, clean and throw away someone else’s filth. I submitted multiple issue reports with photos through their platform and followed up with a direct text. Not one meaningful response. The only offer I received was $50 off for a cleaning fee I would still have to pay for, as well as someone coming to “swap out towels” or “clean the sink” after I had already taken care of it myself. For $2,400/month, I expected a professionally cleaned, move-in-ready home — not a biohazard. This level of neglect, lack of accountability, and poor customer service is shocking for a company that claims to provide “fully managed” and “hassle-free” rentals. If you are specifically considering the unit in Denver CO in “The battery on Blake street” just be aware that the upstairs neighbors like to vacuum their floors at 12 am and stomp around all night and morning. I never got more than 5 hours of sleep each night. If you value your time, health, and money, I highly recommend you look elsewhere.