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Lloyds Banking Group PLC has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service.
As we have been acting, on our sons behalf we had to close our his bank account. In order to do this we have LPA's in place register those took a bit of doing and throwing but I have to say closing the account went fast about 5 minutes. I like to take this opportunity to say thank you to all the member of staff in the Branch in Halifax Woolshops
We trusted lloyds inusr to put right a leak n install like for like kitchen. We got a discontinued kitchen, took to ombudsman for snagging n now cannot fix due to no parts, lloyds refuse to accept responsibility even though we as customers notified them of the kitchen being installed was being discontinued, lloyds wanted cheap lloyds got cheap now wont pay out even though quotes from trades clearly state cannot get parts. AVOID at all costs.
Rarely visit a branch but use website for personal banking and have done so for years I’ve never had a issue and would recommend ( not sure of app as they invite me to sign up but if it ain’t broke why fix it
Lazy personnel , if you do not visit them in branch they wont take your concerns seriously
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halifaxmarketwatch.co.uk44 total • Write a review
I've been with LLoyds Bank since 2008, and club lloyds customer since roughly 2014.Thought to finance a car purchase partly with a personal loan. Did a soft search on a Sunday and got 3.9% personalized representative APR and High approval likelihood. On Monday, scheduled an appointment at a branch and checked the rate again: all the same. I was shocked when I found out that the personalized representative APR has gone to 5.7% with the chances of approval Likely! In a space of two days with no changes to the Excellent Experian score and 200 points above the national and local avg score at Equifax! Gutted. Feels like a stub in back. Customer service tried to explain that the APR is representative but didn't even get the point that the representative (!) APR changed with no reason. My fiance banks with Barclays and is completely happy, he's been advising me to switch which I will surely do. Think Barclays will be happy to retain one loyal client and get one more with a credit score above national and London average.
Date of experience: May 12, 2022
Scottish Widdows owned by Lloyds, sent 3 emails asking a question or for some one to call me over the last 2 weeks...No Contact...Not Happy ....not sure i want to invest my money with them any longer ????
Date of experience: May 5, 2022
US
Shocking!! Your told to call them, you try and after 25mins you get transferred, then another 20 mins then you get cut off. The same message anytime of the day, saying they are busy. How on earth you can get anything sorted is beyond me. Sorry Lloyds you need to do better.
Date of experience: April 11, 2022
Lloyds Home insurance are dreadful. Car went into our boundary wall still not completed the work since 26/9/21 A second vehicle has now crashed in to the same wall on 2/12/21 and I’ve been trying since then to report a claim but the phone gas never been picked up. Had over 5 accumulative hours waiting and even requested several call backs which never materialised!! Quick enough to take your premiums though!!! Avoid like the plague!
Date of experience: January 6, 2022
The customer service is horrendous, other than that, it's just the same as any other bank, high rates and low reward.
Date of experience: December 2, 2021
Complaints reference number 16511994 Through no fault of my own I am in receipt of universal credit A serious mistake made by Lloyds Bank has left me £145 out of pocket. My next payment is due on the 24th of November. Because of Lloyds Bank I am left with £30 until that date. I have degenerative arthritis is my lower back and also Aspergers. Lloyds Bank have offered to compensate me £50 for my troubles. They have admitted that that they have refused to take my application for a subject access request. During telephone conversation have hung up on me. On one occasion they pretended that they took my request for subject data when in fact they did no such thing. Lloyds Bank are also aware of the fact that I was racially discriminated during a visit to their branch by their staff members. During a telephone conversation with a so-called complaints manager yesterday I was subtly encouraged to accept the £50 compensation award because I was desperate. I think the offer is appalling I think the way Lloyds Bank have treated me is appalling. I have mentioned to Lloyds Bank that the situation they have left me in as left me no option but to borrow money from a loan shark in order to survive until my next payment. I am in a desperate situation I need some help immediately. UPDATE NOV 9 During the last weekend I had to make a decision and whether to buy food or top up my gas and electric metre. The treatment received this for from Lloyds Bank had left me feeling extremely depressed and suicidal. I know have a network of support around me me to help me through this dark time. I am asking. MUMSOOR CHOUDHURY the the investigating officer to please remember how you're flawed decision can have a detrimental effect on a person's physical and mental well-being. It has been suggested to me buy an Insider have Lloyds Bank that. MUMSOOR CHOUDHURY did not follow the correct procedure well conducting the investigation into my case. I will now be urging members of the public( especially those with a disability) to support me in the near future) to join me in a one day protest to be conducted outside Lloyds bank on Stratford Road Sparkhill Birmingham. I will reveal the date soon. Lloyds Bank need to be reminded about their advert concerning people with disabilities. having a disability does not equate to being stupid. We are human beings we have rights too and we are determined not to be ignored. I am willing to release all the telephone conversations which I have had with Lloyds Bank concerning this and other concerning topics to any Media institution. Please count telephone conversation recorded accounts will portray an in-depth insight into how Lloyds Bank really treat disabled people.
Date of experience: November 6, 2021
Team is kind and professional but the time needed to resolve simple things is simply too long
Date of experience: October 29, 2021
