Halfords Retail

Tried to buy something from your website. After jumping through the usual hoops, chose pick up day, paypal payment was (supposedly) taken, then immediately refunded with no explanation. Do you actually want to sell anything? Shouldn't be taking personal details if you can't even complete the sale. You now have my contact details which you seem to have obtained by deception.

I purchased a generator on the 30/04/25 it has since gone wrong .I returned It to my local store they said because it is out of stock I would have to contact customer service which I did they took some details from me and I thought it would be sorted out I didn’t hear anything so phoned again and was told what was wrong with the speakers so I did the whole process again and they said they would let the shop know I went to the store and they said that they haven’t heard anything so the review that I am posting is the worst customer service and experience I have ever had I am thinking of hiring a generator and charging Halfords for it very poor service and customer care 🤬🤬🤬🤬💩

I had a puncture today due to a nail in my tyre. William at Aylesbury Halfords fitted a new tyre and inner tube in very hot conditions due to the air conditioning not working. He was very polite, friendly and helpful throughout . I am very grateful for this same day walk in service. 😊

Darren, from the Spalding store, was absolutely fantastic! He installed my dash cams perfectly. Darren was kind and explained the installation process to me. I will return to the store for all my future car-related needs. Thank you :)

Be careful with this place! ⚠️ I called to book an appointment to change my car lights. They told me no appointment was needed, just to come in. But when I arrived, they said they couldn’t do it because the lights were “too tricky” and told me I’d need to come back another day with an appointment. A total waste of time. Very unprofessional and dishonest. They give you false information and make you waste your time. Don’t trust them – they’re liars.

I booked online to have someone come and fit 2 new tyres. I was kept informed at every step. I am very pleased with the service I received quick with no fuss. Thank you Ray.

Well... you have done it again! Thank you soo much to Jane and Andrea for today. And apologies for not remembering the male member of staff that ordered the part for my car on Friday! Thank you soo much! They were all kind and professional! Got a new unit for my back light and they sorted it perfectly 👌. Halfords have an amazing team on board! If I could give you 10 🌟 I would!

Ripp off premium membership. I tried to cancel my membership as I bought a new car that comes with a full service plan. My premium membership run into December 2025. No refund was issued but I lost all my benefits immediately. I won't use this service again.

I bought Nextbase dashcam from Halfords with recommended memory card. After a year of using it keeps freezing and giving a lot of problems. I came back to Halfords to ask for advice on that and I was told „they are like that” 😹

Halfords at Connswater in Belfast have never let me down. Friendly competent staff. Just had dog guard fitted and very pleased. Previously had front and rear cameras fitted with the positive experience.

Exquisite service from Chloe on the front desk, at the Halfords store in Bolton, Lancashire.

Avoid chadwell heath Romford essex RM6 4BW garage at all cost If you love your car and time, this garage will take your time and never fix ths issues you have with your car. To top it, the receptionist are very rude with 0 empathy. Never visiting this garage again

Tried to cancel my (auto) recurring membership to the motoring club yesterday 30 /06/25 online. Today I get a call from a female customer representative who called me (a woman) LIED to me saying i could only cancel my membership in the actual month (July) i took it out (I have a recording of her saying this ) and only up until the 15th July. My membership was taken out on 27/07/24 . I said I believed the T&Cs said min 30 days before renewal, which I had done. I said I would then cancel tomorrow as it is July , I then I get an email saying thank you for staying a premium member !!!!! I checked and it is 30 days notice , so I had cancelled as per their T&Cs . also I did not get 30 renewal notice as is required by law. Please note that I was not told when i took the subscription out that it was auto recurring and they appear to make it as difficult as possible to cancel. I rang the customer service department again to tell them i had been deliberately misinformed and this time I spoke to a man who apologised for his colleagues incorrect advice and has cancelled my membership

Awful customer services. Ordered a pair of sunglasses which cost more than £30 and they arrived faulty. I could’ve got a better pair in primark! The tags had to be removed to try the glasses on as they were in the way. Once I tried the glasses on they felt funny, the. I noticed that the legs of the glasses were completely different sizes. You’ll see from the photo that when I set the glasses down one leg lifts up and the other sits on the ground, same them when they’re on my face they are lobsided. I thought this would be an easy fix I’d return the product but I can’t get a reply, only option they give is to go to a store which is not possible for me!!!

Excellent price, quality & fitting of one pair of #Bosch wipers fitted to my Merc by Halfords Thetford Norfolk today thanks!

Having visited the Hamilton Scotland branch on three seperate occasions I felt the shopping experience appalling. The shelfs were half empty and very dirty also damaged shelfs were left in place. The whole shop was poorly stocked and the dirtiest place I have seen in many years. Not inviting to shop here at all.

3 months after two new back tyre purchased and fitted by Halfords, tyre went flat. Mobile tyre fitter did wheel nuts so tight it took over two weeks to find someone able to remove them. Unpaid time off work to try and sort. Couldn’t get a refund for failed fitting due to not being able to undo the wheel nuts. Partner unable to speak to them on the phone himself and they refused to speak with me, told us to use online chat even though I’d explained we’d tried numerous times and it kept saying no one was available. Tried again after the manager on the phone said it was open…guess what.. no one available. Broke the car and couldn’t get a refund. Terrible service, terrible customer service. Still no refund

Kamani at the Croydon store! Acknowledged us when we arrived despite serving a customer. Once available took time to find the fault of the bike and remedy this. This is the 2nd Halfords store we had visited (the first, awful) but Kamani restored our faith in Halfords! Nothing was too much for him, he was engaging and also offered advice/ongoing support. Great person to have working for you! My son is very happy now he can ride his bike that he got for Xmas. Seems to be a known issue with this bike and makes me wonder why Halfords continue to stock/sell it.

Halfords have decided to take down there customer service email address so I thought I put my experience at Leicester Halfords store on here instead. I visited your Leicester store 29th June to buy some auto products . One of my items was "Autoglym tyre gel " which was a stock item and I could collect in store within 1 hour . If you relied on the information on the Halfords website. After searching the allocated isle to were I would find the Autoglym products, with no luck I finally decided to ask a member of staff to were I would find this product. After he spent 5 minutes looking, he replied "someone must of pinched the items of the shelf. If that was the case I replied, where is the label/price and the empty shelf . He had no answer but only to tell me it will be removed from Halfords products with zero stock . Still I was no convinced and asked two other members of staff . One replied " I've not seen that product on the shelf in a long time . If you wanted we could other it in for you . After spending another half a hour in the shop I came across another five other locations where Autoglym products were displayed. I finally found the Autoglym tyre gel. It was on a shelf as you enter the shop . Don't you think it would be a lot easier for customers and STAFF if all the same product were allocated in the same place within the store .