Halfords Retail

After ordering front brake pads for my Ds3,the wrong ones were delivered. My model has upgraded brake pads. The effort that Nigel went to ,to ensure I had the correct ones was above and beyond what I expected. Redditch branch, Nigel extremely helpful. Thanks.

Awful experience with mobile tyre fitting. Only fitted one of the two tyres I paid for. Came 30 minutes before my time slot and all he kept saying was how much of a rush he was in and that he didn’t have the right tools with him. Customer service number absolutely useless! Will never use again .

Dreadful experience at Farnham Common Auto-centre today. Was asked to move car by reception which was fair enough, but then barked at by technician after returning for not parking the way he thought best (and for parking where reception indicated!) Mentioned about my booking and leaving car where it could be taken and was curtly informed booking times are indicative. Reception asked for keys and wasn’t able to explain how the process worked so I asked about how long it’s expected to take and was told 2-3 hours with nothing about giving call after analysis etc. When I mentioned the experience wasn’t very good I got a shrug of shoulders, so decided to take car elsewhere.

Went to Selly Oak, to get dash cams fitted, no Saturdays available every1 wants those days, anytime during the week fine (that is understandable). Advised I could book in online, turns out you can only do that when buying the dash cam. Back to the store had a few days available during the week. No sorry no tech in those days. Okay so what days do you have techs in, sorry that changes weekly and we do not know 😅. So how am to arrange this? 1st time bad information giving, 2nd time absolutely not helpful.

I’ve been using Halfords at Lincoln for a few years now and every time I go in, I’m always welcomed by friendly and helpful staff in both motoring and cycling. A special thanks to the motoring team who managed to source a replacement tow ball clamp for my cycle carrier, which wasn’t a store item and a massive well done to the cycling team who have fixed all running problems with my family’s bikes with speed, professionalism and friendliness. I will remain a loyal customer because of the team there 👍

The product I ordered on click and collect was ready super quick and within the designated time frame. When I went into store, the located my order swiftly and service was great! Staff are super friendly and helpful, including offering if any help was needed to take my order to the car - it wasn’t heavy, but it was bulky and a bit difficult to carry it all. I am also so pleased with the price! I ordered floor mats, as I wanted something to go under the swimming pool in the garden, to protect it from the patio. The mats can be used for a multitude of things, but they are so much cheaper at Halfords than other places! Plus they had an offer going on, so I got 12 large mats for £18, absolute bargain! I will definitely be using Halfords website again in the future ☺️

On Saturday 28/06/2025 at 6.03am I ordered a product to pick up click & collect at Doncaster North Bridge Halfords using Klarna. It's now Saturday 05/07/2025 I've enquired twice via customer service email providing all relevant information, no reply.. Since yesterday the pending payment is no longer on my bank statement, but it's still showing as pending on my Klarna app. Never had such none existent customer service in my life. The ours I work make it difficult to get in store but I will have to go in store to cancel the order because I don't want to be charged for something not received.

Halfords Wakefield fantastic service! Booked free bike check couldn’t have helped anymore super efficient and friendly!

🚫 Extremely Disappointed with Halfords – Poor Product & Shocking Customer Service 🚫 I bought an Apollo Phaze Blue 18, 20 mountain bike from Halfords Greenock on 15 April 2025. From day one, there was a clear fault: the chain wouldn’t shift to the smallest front chainring, and it kept dropping. Despite multiple visits to the store, staff kept telling me there was no issue. Eventually, I derailed on a hill, the chain jammed in the rear derailleur, and I had to walk the bike back to the store—again. Still, they insisted the problem didn’t exist. I booked a 25-point bike check, and even though the bike is just 10 weeks old, I was told I needed to pay for a new chain and labour! Worse still, the mechanic and store manager blamed the issue on me for buying a “cheap bike”—even though they were the ones who recommended it at the time of purchase. Very condescending and dismissive. Here’s what the Halfords website says about the Apollo Phaze: “Featuring a mix of premium components and smart design… with durability and performance at an excellent price.” That does not match what I was told in-store after the sale. I also have CycleCare Premium and a warranty, but still they expected me to pay for a fault I’d flagged from day one. I even logged a complaint back in April (Case #26014813), and nothing meaningful has come of it. This experience has been frustrating, unsafe, and frankly unacceptable. I’ve lost trust in Halfords and can’t recommend them based on this experience. We were little words

I went to the Halfords in Cork today in trepidation as a middle-aged blonde lady who knows nothing about cars or bicycles (except how to drive and how to cycle). In spite of my stupid questions, I was treated with the utmost respect and patience by Thomas and Luke. Within one hour I had everything I needed, and everything fitted (super speedy guys), to the car and came away not feeling like a fool. Thank you!

Wonderful service from Halfords in Evesham. Had a puncture, arrived before 8AM and the manager was already there to help me. They fixed the puncture while I waited (no having to somehow get home and come back) and it only cost £30. Fantastic. Thank you

I ordered a dash cam from Halfords online and received what was very clearly a used item. The internal packaging was missing, there was no manual, and the box had already been opened. This is completely unacceptable for something sold as new. I called customer service straight away. I was told the issue would be escalated and someone would contact me. It took 10 days for that to happen – and I missed the call by minutes. I had to start the process all over again. Another 4 days later, someone finally called back and arranged a collection… which never happened. I then made three more calls chasing it up. Eventually, DHL collected the item with no warning. Three days after that, Halfords finally called again and offered a replacement. I refused - by then I’d had enough. I requested a full refund, as I no longer wanted anything to do with Halfords online. As of writing, I’m still waiting for that refund. This dragged on for over three weeks, wasted hours of my time, and included a full day lost waiting for a collection that never came. The customer service has been completely unacceptable - disorganised, slow, and nearly impossible to reach. I will never order from Halfords online again, and I strongly advise others to steer clear. A truly dreadful experience from start to finish.

Thank you Luke and team at the Feltham location for your help with my leaky tyre valve. Really friendly team and super quick turnaround. Really appreciated the warm welcome and smiley faces from you all.

Needed 2x 10l petrol cans so went on line found 2 at the Warrington store which is 8 miles away when my half a mile away local store had none ,so I travelled there to find they only had 1 had guess what it was damaged, The assistant apologised and looked at other stores guess what Aintree another 16miles away had 2 so I travelled there to find they had 1 the other was damaged so I took the 1 and the pending 1 was to be collected 4 days later ,my mother in law dropped in and collected the can for me but when I received it it halfords had given her a 5l not a 10l So I returned it this morning for a refund which I promptly got but after I explained to the manager lara about the almost 150miles round trips ,a very very poor apology Why don't they check on line stock with stores really poor extremely poor I will never use Halfords again and I hope no one else does so not to experience the same fate Poor customer service off the phone too just poor all the way at your expense should be called halt at ford's don't go there

Would give a 0 if I could!!!! SOOOOO ANNOYED RIGHT NOW!!!! I AM LIVID!!!!! Awful service, awful!!! Said that they could help, spent 3 hours tracking down parts and then they won't do it!!! Useless!!!!!

I ordered a 12V battery for Tesla model 3 online. Entered my registration, so they knew they car, and offered me a suitable battery for my Tesla. On the day of my home visit, they rang and said they can't do Tesla's, despite letting me order online for a Tesla. I asked for a manager to call, they didn't just sent a text with the cancellation. Never using Halfords again.

Awful experience. Had my Range Rover serviced (major service). Halfords promised before and after the service the official Land Rover service records would be updated. 3 months later still not completed. Customer Service send you around in circles. Local service centre say they can't update records. Online Chat doesn't work - been trying for weeks. If you want to spend money on parts , product or service you will get connected to a person immediately. If you have an issue, try contacting someone on Mars; probably be quicker. Beware!

Visited Halfords at Stratton Edinburgh today 3rd July 2025 for information on upgrading my Cars audio system to CarPlay including speakers probably spending 5/6 hundred maybe more I asked a Sales person if I could speak to someone about what was available his reply NO ONE in store and walked on Unbelievable service Halfords lost

Amazing customer care from Cody and Craig, from the Eastbourne branch, today. My car failed its MOT du to having the wrong headlight bulbs, the garage completing the MOT could not do anything about it. Cody took the time to identify the problem, got his colleague Craig to help solve the issue. I will be returning for future issues with the car!

Needed new wiper blades , just wanted to say how helpful was the young man in Canterbury store. He even checked my tyre pressures for me. Happy pensioner!