Halfords Retail

Went to Halfords this morning as rear lights on car weren’t working. Matt W checked the bulbs they were fine it was the connections. A very pleasant, helpful member of staff who was very knowledgeable. A credit to your company. Thank you Matt

Went to Halfords yesterday for a simple on the shelf part & nothing there!! All I wanted was an inner tube for my mountain bike and they didn't have any in stock or close by unbelievable for a bike shop. Get a grip and start looking more at stocking your selves for customers. I will never use Halfords ever again useless bunch of........

I purchased AC Pro from Halfords with an advertisement that it can 'repair' 2-3 average vehicles. There was a lot of data, much arguable, but it did not give a 'quantity' of refrigerant provided. Pages of data, volumes of capacities on 'average' cars, but no quantity on the AC Pro. Once I received the item, it was very clearly marked 508g(e), about 3/4 of the amount I need to fill my vehicle. I would not have paid anywhere near the £80+ for that volume under any circumstance, it is 24.5 times the going rate at COSCO for the same refrigerant in bulk. There is something to be said about the convenience of a simple pressurized can of ez use refrigerant, but the system also needs a supply line and fitting, so almost £100 to still be short of needed supply. AC Pro very clearly marks their product with weight, and instructions to not use it for a system that has no current pressure... but Halfords misrepresents the product in a purposefully misleading manner. Yes, 2-3 repairs would have been close to the value looked for; and, with great review, I found that the product could, in theory, 'top up' three healthy systems - so can 3x £10 canisters sold all day long on the internet. At this point, I could drive to a local halfords and return the item, in theory, but I bought online as I don't actually drive due to medications for an injury. So, I utilized the online complaint centre and returned the item to the authorized return centre, at an expense of yet £6.08 more. The product has been returned, I have a nice Everi confirmation with a picture of the shipped box (original box sent to me) on the receiver's desk, but I have had no contact from Halfords on the item, even though assured that my complaint is escalated. So, because I complained about false advertising and misrepresentation, along with the charging of 24.5 times the commercial rate of the product, I have been fobbed off to no end. My complaint was more than one week ago and not even a call back. The item was returned almost one week ago, and not even acknowledgement. Now, I am out two weeks time, £90+, frustrated, and I have no refrigerant for my repair.

£80 to install a dash cam, seriously?

Bought a bike and saw so many scratches on it

Ray is the best mechanic I've ever come across. He came to my address in the afternoon to replace my punctured tyre. I was having a moan about the tyre. Ray listened and was empathetic. He replaced my tyre, then out of kindness, checked on the other tyres only to find that one of the tyres had been put on the wrong way round! (Thanks Kwik fit, I'm never coming to you again!) Ray explained how this could be dangerous and took off the tyre. He cleaned up the rim and fit the tyre the correct way round whilst teaching me what I should be looking out for. Ray was tired, I could tell BUT kept a smile throughout. Dear Halfords, Ray is a keeper, please give him some sort of a thank you gift. He makes Halfords shine. Thank you so much Ray for your kindness.

Tried to order a dash cam online. Indicated that in stock but after trying on 3 occasions, payment taken each time and every time immediately refunded to my PayPal account. Stock control or payment system an utter shambles in my view. Will no longer use Halfords, just a waste of time and effort..

I’ve been a loyal customer for many years and never thought I’d have to leave a review like this. After a routine bike service (gears/brakes adjusted, chain cleaned and oiled), I was told the bike was in great condition. A few days later, the chain slipped and I was thrown off — causing damage to the bike, my helmet, and minor injury. When I returned to the store to raise concerns, I wasn’t treated with the care or respect you’d expect — especially after a fall. I was dismissed, redirected, and ultimately told the next day that my bike needed £285 worth of repairs — none of which were raised at the time of service. It felt like the focus was on deflecting responsibility rather than helping a customer in a genuine situation. I’ve now raised a formal complaint with Head Office and submitted a Data Subject Access Request. I’ll share more as appropriate. I’m holding back on naming staff or going into more detail out of respect for the company — but this experience has genuinely shaken my confidence. To be continued…

After checking Halfords Bletchley site for stock of a car tow relay drove to the store to buy. It turned out that the didn't have the one showing in stock. I was told it must have been stollen. So I checked the website for other branches with stock and I set off for their Milton Keynes shop. Here there was one shown in stock but after 10mins of staff stock checking I was told that it was not there. What a waste of a Sunday morning. Halfords used to be THE place to get your car gear but sadly no longer the case.

I was served by Ethan in Halfords Chippenham this morning. It was absolutely first rate service: responsive, quick, knowledgeable and friendly.

Metaphorically speaking I've been part of the furniture at Bracknell Halfords since summer of 2021 I think with multiple cycles that got trashed/thrown away after lots of cycling across various town, city and country side areas. I'm trying to give a badass mention to Jack & Nathan of the Bracknell Halfords Team who've consistently been badass, badass, badass: full on badass style for donkeys years now. Other guys have also been solid: Jack & Nathan have acted as the guys who've consistently been there for years with the badass style while various others have come and gone over the years. Also, in case it helps as a potentially sentimental thing just in case I ever get famous so to speak: I've tried to credit them in my "cycle got fixed" video on my beginner YouTube channel @razabadass. Raza =)

Went for headlight bulb replacement (Leics, Abbey Park). Terrible queues. Waited in a queue for 15 mins to register I was there. That process in itself (him entering my order number) took over 5 mins because he kept getting involved in a conversation with a colleague about something else - how rude.. Guy did replacement in about 2 minutes (which I have done myself in the past but it was raining and I was on my way somewhere). That bit was ok. But I needed a different bulb to the one paid for and had to wait another 20 mins to update payment. People had been waiting for ages eg one guy was waiting for dash cam fitting only to be told it had been done 20 mins ago! Blinking joke!

Terrible website I now have a monthly direct debit set up with the finance company but no bikes and when you try to speak to the customer service advisors about this they are unable to help and I am now left unable to complete the order and the only option available to me is to cancel the finance. I now have a very upset little boy who it seems isn't going to be able to get the bike he was promised and now I'm going to have to spend time and money speaking to the finance company to cancel the direct debit because even the people who work for Halfords seem unable to process an order for us on their own system.

Terrible - I ordered a set of ratchet spanners from their professional range with a lifetime guarantee(£91), they arrived broken and in pieces, and were obviously poor quality if a metal spanner couldnt make it through the delivery process without falling to bits. Halfords customer service were terrible, no one called back, no offer of a replacement, after 2 weeks of waiting I ended up driving miles to a store to get a refund. I'm now selling my other Halford tools and will never use the brand again - if you need decent tools go to a specialist

Tom at the Leamington Spa Halfords was brilliant today when I went about a warning light that had started to come on. He checked the dipstick and found out which oil was appropriate for the make and model of car, and then filled it up for me. Tom was knowledgeable and friendly and I would definitely recommend both him and Halfords. Thank you again Tom for helping us and so quickly.

Ridiculous that you buy a bike in store for £435 only to find it on Halfords website for £348 1 hour after purchase. I went back into store and one store assistant said we can do price match only for manager to dismiss this so I cancelled the order all together. Please note: there a numerous products cheaper on their website than in store, what's the point? Will be taking my business elsewhere.

Went today to collect a brake and clutch bleeding kit Was asked for a order number witch I didnt have as I was coming from my sons house with baby in car so explained unless I brought my laptop sorry can you search buy name or email NO NO SHE SAID YOU NEED ORDER NUMBER i asked to speak to another member of staff as i said she was rude NO IM NOT SHE REPLYED another member off staff came said can you not look it up buy name no she said again 5mins later told her what i cam for and buy magic it was in cage behind her then she asked me for phone number i dont know it i said she then trough the itam on the desk saying HO CARNT BE BOTHERD HERE i asked if she needs card or i'd to show i paid she said i can see its paid for carnt be bottherd i called her rude she shouldnt be on till if she carnt act appropriately descsting behavior wakefield store will never go or purchase from halfords ever again ease to percuse online no its a joke discussed and outraged

Use the web site to check for an item. It does not say if in stock or not. Phoned the store after 2 mins of options. Select the option to check store stock. It then says check this on our web site and good bye. Rubbish

The Shrewsbury store has no cycling shorts for women. Pretty poor in this day and age. Almost offended to be honest.

Great customer service I went into the Barnsley store to buy some oil for my mini , I was stuck which one to buy there was loads to choose from . I asked a lady called a Leah for help she went above and beyond to help me .