Halfords Retail

absolutely total trash.did not even…

absolutely total trash.did not even work for a year

I spoke with customer service over the phone about a brand new bike that my late father purchased for my son. The bike is brand new and was only rode once due to the bike being too big for my son. It is an Apollo Valier. I explained that since my father passed I have no access to his receipts, emails etc. i explained that the bottom bracket is making a cranking sound. I was told they would book it in for a free healthcheck and that they would honour the warranty as it was only 5 months old, but never used. I took it into Western Avenue Cardiff branch who then charged me £30 and said despite clearly the bike being new and unused, the bottom bracket isn’t covered by the warranty as it is wear and tear. But I explained the bike hasn’t been used as the shop assistant could see and agreed. She then said the front and rear wheels have signs of buckling. Impossible as the bike hasn’t been used. So this must be a manufacturer defect. I am not happy and will look to take this further under consumer law as the bike is almost £300, and should be safe to ride and should not really be defective. I have my son who is still reeling over the death of his Grandad, and the gift that was bought for him is defective and he has only tried it out once!

Customer service lied about the warranty!!!

Customer service lied about the warranty!!!

I spoke with customer service over the phone about a brand new bike that my late father purchased for my son. The bike is brand new and was only rode once due to the bike being too big for my son. It is an Apollo Valier. I explained that since my father passed I have no access to his receipts, emails etc. i explained that the bottom bracket is making a cranking sound. I was told they would book it in for a free healthcheck and that they would honour the warranty as it was only 5 months old, but never used. I took it into Western Avenue Cardiff branch who then charged me £30 and said despite clearly the bike being new and unused, the bottom bracket isn’t covered by the warranty as it is wear and tear. But I explained the bike hasn’t been used as the shop assistant could see and agreed. She then said the front and rear wheels have signs of buckling. Impossible as the bike hasn’t been used. So this must be a manufacturer defect. I am not happy and will look to take this further under consumer law as the bike is almost £300, and should be safe to ride and should not really be defective. I have my son who is still reeling over the death of his Grandad, and the gift that was bought for him is defective and he has only tried it out once!

Halfords are literally a scam company…

Halfords are literally a scam company…

Halfords are literally a scam company now. I ordered the wrong size bike for my son, cancelled it 2 hours later. Apparently, this didn't work, then spoke to someone on the live chat and they said that would cancel it, but ended the chat before taking my details. Then I called Halfords and spoke to Halfords Africa!?! She said she would cancel it, she called my local store and told them I wanted to change the bike instead of cancel the order. She told me she couldn't cancel the order and someone would call me the next day. Needless to say, nobody called. So I called back today and was informed there was no record of my order being cancelled or any attempt to cancel it. Honestly, WTF! The woman I spoke to said that she would get it cancelled, however, when I asked for a confirmation email, her computer magically started having issues and she couldn't send an email. So I doubt anything will be cancelled. Four contacts, four separate contacts to simply cancel my order. I mean it's caused me so much hassle I'll never shop there again. Not to mention someone will be building the bike I don't want tomorrow at the Halfords store. What an absolute waste of everyone's time. Utter scam company. Don't shop there. Don't give them any money. They need to be run into the ground and bankrupted.

Order a mobile battery fitting service with a new battery for my 84 year old mother and paid extra for a timed slot 1600 to 2000 hrs. Its now 20.30 on the fitting day and nobody as turned up or phoned to say if there is a problems. So they have left a 84 year old with no transport. Useless services. And there is no one to contact at this time of night.

Order a mobile battery fitting service… And no one turned up.

Order a mobile battery fitting service with a new battery for my 84 year old mother and paid extra for a timed slot 1600 to 2000 hrs. Its now 20.30 on the fitting day and nobody as turned up or phoned to say if there is a problems. So they have left a 84 year old with no transport. Useless services. And there is no one to contact at this time of night.

Had my car in for an MOT & 14,000 mile service, oil change & filters. Just 20 miles later the service light came on, I checked the oil level but it does not show on the dipstick. Shocking service, take my advice go somewhere else for everything it will save you in the long run...

Had my car in for an MOT & 14,000 mile…

Had my car in for an MOT & 14,000 mile…