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    HomeVehicles & TransportationHalfords Retail Reviews

    Halfords Retail

    2.37 out of 5 stars
    2.37 out of 5 stars
    2.4
    |Poor|1,000 reviews
    www.halfords.com

    TrustScore

    2.4
    2.37 out of 5 stars
    Poor
    5 out of 5 stars
    326
    4 out of 5 stars
    4
    3 out of 5 stars
    9
    2 out of 5 stars
    36
    1 out of 5 stars
    625
    1,000 reviews in total

    Review summary

    Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    1 out of 5 stars
    1/5

    Halford takes advantage

    My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn'...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Thank you Conor

    We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres....

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    I made a complaint about halfords since…

    I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashc...

    0
    0
    🔥 High engagement
    POPULAR
    1 out of 5 stars
    1/5

    I bought a Apollo slant about 3 years…

    I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person wh...

    0
    0
    🔥 High engagement

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    Rebeca
    1 reviews
    4 months ago
    1 out of 5 stars

    I purchased a bike for my son from…

    Helpful?
    Mr Kumar
    1 reviews
    4 months ago
    1 out of 5 stars

    I purchased a bike for my son from…

    I purchased a bike for my son from Halfords, paying an extra £10 for assembly. However, the front handle was misaligned with the front tire, causing my son to fall and injure his knee. I filed a complaint, but the staff refused to acknowledge their mistake and closed the case. The experience was marred by rudeness, and I won't recommend them to anyone

    Helpful?
    Niall Boyle
    1 reviews
    4 months ago
    5 out of 5 stars

    I just had my air-conditioning done by Anthony in…

    I just had my air-conditioning done in my Chrysler by Anthony at the Sunbury Cross Halfords. He honestly could not have been more professional, friendly and helpful. Thank you.

    Verified
    Helpful?
    Doorn Roosje
    1 reviews
    4 months ago
    5 out of 5 stars

    I just had my air-conditioning done by Anthony in…

    I just had my air-conditioning done by Anthony in…

    Helpful?
    Jacques Menil
    1 reviews
    4 months ago
    5 out of 5 stars

    I just had my air-conditioning done by Anthony in…

    I just had my air-conditioning done by Anthony in…

    Helpful?
    Caron
    1 reviews
    4 months ago
    5 out of 5 stars

    I just had my air-conditioning done by Anthony in…

    Helpful?
    Niall Boyle
    1 reviews
    4 months ago
    5 out of 5 stars

    I just had my air-conditioning done by Anthony in…

    I just had my air-conditioning done in my Chrysler by Anthony at the Sunbury Cross Halfords. He honestly could not have been more professional, friendly and helpful. Thank you.

    Helpful?

    TrustPilot Scam Exposed

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    Charlotte
    1 reviews
    4 months ago
    5 out of 5 stars

    Mark, Kasper and Paul

    Mark, Kasper and Paul at the Drakehouse retail store in Sheffield are amazing. They were so helpful. they had all the knowledge i needed to feel confident buying my son his new Carrera bike. The service these guys gave us was outstanding and when i need to make another purchase i will be back to these Absolute Legends!

    Verified
    Helpful?
    G M
    1 reviews
    4 months ago
    5 out of 5 stars

    Mark, Kasper and Paul

    Mark, Kasper and Paul

    Helpful?
    Jeremy Southern
    1 reviews
    4 months ago
    5 out of 5 stars

    Mark, Kasper and Paul

    Mark, Kasper and Paul

    Helpful?
    La Petite Chapelle
    1 reviews
    4 months ago
    5 out of 5 stars

    Mark, Kasper and Paul

    Helpful?
    Charlotte
    1 reviews
    4 months ago
    5 out of 5 stars

    Mark, Kasper and Paul

    Mark, Kasper and Paul at the Drakehouse retail store in Sheffield are amazing. They were so helpful. they had all the knowledge i needed to feel confident buying my son his new Carrera bike. The service these guys gave us was outstanding and when i need to make another purchase i will be back to these Absolute Legends!

    Helpful?
    Tim
    1 reviews
    4 months ago
    1 out of 5 stars

    Infuriating

    These silly, stupid, unorganised, monopolising, people. I have a C2W voucher, built my basket over a few fays depite the onerous and slow website to find it has all magically dispappeared. It's absolute basics. What a terrible experience even before I had to part money with them. I'm done

    Verified
    Helpful?
    Benny Chan
    1 reviews
    4 months ago
    1 out of 5 stars

    Infuriating

    Helpful?
    Jean
    1 reviews
    4 months ago
    1 out of 5 stars

    Infuriating

    Helpful?
    Roger Verwey
    1 reviews
    4 months ago
    1 out of 5 stars

    Infuriating

    Helpful?
    Tim
    1 reviews
    4 months ago
    1 out of 5 stars

    Infuriating

    These silly, stupid, unorganised, monopolising, people. I have a C2W voucher, built my basket over a few fays depite the onerous and slow website to find it has all magically dispappeared. It's absolute basics. What a terrible experience even before I had to part money with them. I'm done

    Helpful?
    Andrew Peacock
    1 reviews
    4 months ago
    1 out of 5 stars

    Cowboys and thieves

    Rang May 20th to cancel Motorclub premium and paid £14.97 over phone to pay up subscription and leave. Mid June it still says online that next payment will go out 24 June. Have to ring again and speak again saying paid up and said I wanted to cancel on 20th May, already rang and paid up. Second expert 4.weeks later says membership now closed and sends email dated 18 June stating membership has been cancelled. 26 June they take payment again for £4.99 which equates to 13 payments of £4.99 for annual membership. And despite email saying membership is closed 18 June, it still says active online and renews July and to speak to expert to cancel. I have already spoken to expert 20th May AND again 18th June because first expert didn't close membership despite taking payment of £14.97 to pay up and close membership ahead of July renewal. And email is clearly rubbish if online they haven't closed the subscription and saying renews July. Complete and utter cowboys and thieves taking £ 4.99 more than membership claims for.one year. I will be disputing the payment taken tonight with my bank and be warned, Halfords clearly employ uneducated incompetent people or they are just devious and thieves. AVOID this cowboy organisation.

    Verified
    Helpful?
    Gaëtan Dupont
    1 reviews
    4 months ago
    1 out of 5 stars

    Cowboys and thieves

    Helpful?
    cassie tang
    1 reviews
    4 months ago
    1 out of 5 stars

    Cowboys and thieves

    Helpful?
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    Website
    www.halfords.com
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    Category

    Vehicles & Transportation