Halfords Retail

This all started on the 12/06/25 Took my car to Speirsbridge to have my 4 wheel tracking done. Your engineer found an issue lower suspension wishbone arm needed replaced part ordered (or so I was told) rebooked for Sat 14/06/25. 10am I arrived as asked 15 min early. Spoke to a chap (Colored Chap) He had know idea what was happening totally out of his depth completely lost. wandering around with a phone at his ear. We don't have the part. So I left phoned the workshop on the Monday morning. Very nice young lady who was in total control of what's going on She rebooked me in for 19th 06 25 9am Dropped the car off as advised 8.45am spoke to this young lady and she said I'd get a call when the car was ready 3 to 4 hours. I tried calling no answer, tried calling again 4pm only to be told it's not ready they would call me, They never did. 24 hours after I'd left my car I got a call to say it was ready I don't know much about your business but I do know about managing staff, The lady at reception was a credit to this workshop. After watching her I believe she would make a better manager than the one you have. If there's an issue "tell the customer" don't leave us in the dark. I made 5 visits to the workshop when it should have been 2 1 to drop off the car and 1 to collect the car. job number 720/9031724 It was under the wrong name K Martin That's not the reason Your manager couldn't find me information as I gave him the reg of the car. This is my first time using your company that was recommended by a very good friend Regards Joe Kilmartin 26 Bullwood Drive Glasgow G537NW 07972856379 Give the receptionistthe job of manager you'll find the business runs a lot better

I purchased a car battery in store about a year ago. The young lad working there asked me 4 or 5 times if I would join the Motoring club for discounts etc in future at the extra cost of £30. I repeatedly said no but he persisted so in the end caved in because it got awkward. As I knew, I did not make use of any of these benefits as I just don't shop at Halfords normally. Now I have received an email saying my membership will auto-renew and I will be charged £60. I did not agree to this! I just contacted Halfords via their web chat to cancel this and prevent being charged next month, where I was once again mercilessly chased to keep the membership but with a £10 discount. They just do not listen. I was very clear that I wanted the membership cancelled and no further money taken. I didn't even get around to trying to get a refund in the first place for the membership I was pressure sold. It took 10 minutes to convince them to cancel my membership. Very shifty way of operating and expect better from a big brand.

Absolute crooks. Booked in for an Aircon check and quote at Cambridge (Coral). They quoted for a new condenser and High pressure pipe (£1868 inc labour). The price for parts is 4 x the dealer price. How can this be allowed. Are there no industry regulators?

What a poor experience, the website recommended the wrong tyre for car, the mechanic was a nice chap but unfortunately the call centre is a waste of time diesha couldn't help as she didn't even have a clue what she was talking about. Now I have to go somewhere else when I have an MOT booked, completely messed me up and not convenient atal maybe you should only have people who know there job on the phones.

Went to Halfords Crewe this morning looking for wax oil for under car didn't see any ask young person on the desk and whats wax oil never seen it before it's supposed to be a car/bike shop the Crewe one looks to be a waste of time to go to I looked at the bike plugs they have the tiniest amount you could get in tea caddy

Had car booked in for mot at Cheltenham branch, had been booked in for 3 weeks, was told 3 hours before due that it had to be cancelled. And they blamed the internet. Took a day off work so have lost that aswell. Absolute crap service

I have booked a dash cam fitting 4 times now and each time received a call on the morning of the fitting to say it has been cancelled. Furthermore this was from 3 different halfords stores. Very frustrating.

Newark auto centre. Avoid for your MOT, failed my car then quoted works worth up to £1300, had all the work done by a trusted local mechanic at a 3rd of the price. Just trying to make themselves more work.

I hate going to Halfords because i spend longer queueing than i do finding the stuff i want to buy. Seriously in need of self service check outs.

Somewhat dismayed by the Slough Halfrauds & the air-conditioning re-gas done for my Daughter & son-in-law today. The system was clearly empty but the store failed to follow the proper procedure. They simply used top-up cans to fill the system. At no point did they follow the UK Law, i.e. In the UK, a professional air conditioning (AC) regas procedure for vehicles must adhere to legal requirements to prevent refrigerant leaks and ensure environmental safety. The process involves mandatory refrigerant recovery, leak checks and repairs, and the use of approved equipment by qualified personnel.

Popped into Halfords to get a couple of bulbs changed , was told “ my colleague will be with you in 5-10 mins , sat there for 45mins only to be told they can only do one bulb as the other needs the wheel arch taken out ……… absolute joke and won’t use them again

I bought a Nextbase IQ at your Twickenham branch. It was fitted by Tom. He provided a very good service and installed it. It developed a slight problem (not Tom’s fault) and on return he solved it. A good advert for your company.

Had a problem with a faulty light.the young lad on cycle repair was very helpful in remedying the problem. Polite and professional.

Impossible to contact any shops to arrange order and collection for my cycle to work voucher, which is already paid to them. Called customer service but they were also not able to contact shops or check stock to see where the bike I want is available. It's a joke for such large company to have such broken systems.

If I could give a negative score I would. I ordered some number plates from the store in Folkestone, kent, and paid for them to be fitted with screws. The young lad attempting to do it spent an hour on the front plate and made 4 linear scratches on the paintwork, looks like his screwdriver slipped. I immediately told the store manager and a complaint was put in. Halfords have completely denied responsibility, saying that I can’t prove it. The store are saying it must have already been there. TO SAY I AM FURIOUS IS AN UNDERSTATEMENT..and I will fight this all the way. BEWARE.

had to visit the Brixton Store today on 2 different occasions, the Asst called Jasmine helped me out on both visits - she was helpful, professional and dealt with queries in a flash and managed to get me a discount :) Gregory

Bike bronze service. Very disappointed. Got refund.

I can honestly say, I have never had an issue with Halfords. This is the 3rd time I have used them to change my tyres but this time I used the mobile service. Great service all around, friendly, professional and super speedy!

Visited llansamlet store today about my sons corera bike, the man in the bike section chris was very helpful and went above and beyond a happy customer walking ouf of halfords.

Purchased a red claw lock for the car. Today it’s failed the key is stuck in the lock itself and now it’s useless. Halfords can you sort this out & how do I get a stuck key outta the lock.